Excess Support Data Collection for Analytics and User Data Collection
Not really a Question, just sharing and curious if anyone else has thoughts on it. In my experience Veeam’s Support asks for incredibly excessive data, asking for the same logs over and over, asking for logs that don’t seem at all related, and asking for copies of databases on VBR servers.Some other people have shared privacy concerns with me about the behavior. Personally, I’m not fond of it, but accept it as a cost of using Veeam. From my perspective none of this should be necessary if the software itself was:A, less buggy to begin with.B, had actual useful error messages so I could tell what the problem was without involving support.C, had actual useful error messages so that Veeam’s support could tell what was wrong.Noting B and C are different because I can accept that Veeam’s support may know more than me about what an error message means. Though if B and C are different, then it’s a good time for me to mention that Veeam needs to publish their “internal documentation” publicly.
