If the Veeam Management Agent for a client is removed (stop managing) from the SPC, the option should be present for the Management Agent to first uninstall the Windows Backup Agent and delete all configuration from disk first (full cleanup for customer leaving). At present the Management Agent is removed but the associated Veeam Windows Backup Agent is left behind, orphaned (and in the case of a locked UI, inaccessible to the user) and then requires manual uninstallation.
Answer
Feature Request: Veeam Service Provider Console
+21Hi
Good suggestion. I recommend you make your suggestion known to the Veeam Product Management team over at the Forums. They can share if it’s on their roadmap and, if not, share the likeliness (maybe) of it being added in a future release.
Best.
+8Agreed. This is a great feature request and something I wouldn’t have figured on happening. Luckily so far, whenever I’m removing the management agent from a machine, the machine is actually being retired, but that may not always be the case, so glad to know that this can happen. Even without the feature to remove the Backup Agent, I didn’t realize that I would need to remove the Backup Agent before removing the Management Agent.
In fact, I’ve found the verbiage when removing the agent is a bit confusing on what exactly it’s going to do. It states that the machine entry will be removed from the managed infrastructure (SPC I assume), but also notes that the Backup Agent is going to be switched to free mode, indicating to me that it’ll also be placed into unmanaged mode and given Full Admin Access on the Backup agent, but I guess that’s not the case?
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