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Hi All,  Has anyone seen hotadd Linux (Rocky 9.7) VM proxies go sideways and not mount after upgrading to v13? I also added a new v13 appliance proxy and the result were the same. Changing transports to net work fine. On this client side logging it shows: Error: Access to [/dev/sdb] is denied.Failed to check whether access to path is grantedFailed to open disk for write.Failed to download disk 'snapshot-909174XXXX'. CC tenant job logging has: <842>    Info (3)    Skipping VcdDatastore (VcdRef=[urn:vcloud:datastore:GUIDXXXXXX], Name=[*CLIENT_DS*]) because it does not have valid underlying vCenter resources VCSA 8.3VCD 10.4xVBR 13Rocky 9.7 latest Kernel.  We have a Sev1 open but its currently pending logging reviews.  

Hi all,I have recently built a new Veeam Backup for Microsoft 365 server (v8.3.0.2201 P20251212) and attached existing Azure Blob storage from a previous server which contains backup data I need to restore from.The issue is the Microsoft 365 tenant was previously named [OLD-TENANT-NAME].onmicrosoft.com and has since been renamed to [NEW-TENANT-NAME].onmicrosoft.com. Both entries share the same Office ID ([OFFICE-ID]) which is causing a duplicate conflict and preventing me from accessing the existing restore points.The error we are seeing is:A duplicate organization Office ID was found in the repository (Office ID: [OFFICE-ID])The old tenant no longer exists in Microsoft 365 as it was renamed. The backup data in the blob storage is tied to the old org entry and we need to remap it to the current tenant so we can perform restores.What we have already tried:Removed the old organisation entry from the Ve

We have replaced are our physical servers and are decommissioning the old servers.  I have two servers that were setup and functioning as proxies in Veeam.  When i go to remove the server, i get a message saying the server can’t be removed because it is still associated with backups.  The backups it indicates are blocking are no longer jobs and the only references to those names i can find are in the Orphaned and Exported Disks section, but there is no option in there showing an association to a server or a way to change anything.I have opened a case with support (02943295) and so far they are suggesting that we will need to manually edit the database records to remove this association.I am curious if any one else has had to manually modify database records just to remove old servers from Veeam Backup and Replication?  This does not seem to make sense and is likely just masking the real issue.

Hi all,I had a customer who needed a way to obtain Veeam Software Appliance (VAS) updates within a closed OT/dark site/closed environment.However, the challenge was that they lacked Linux experience and would prefer to do everything in native Windows, without using WSL (Windows Subsystem for Linux). If you have no idea what I am talking about, read this section of the Veeam help center: https://helpcenter.veeam.com/docs/vbr/userguide/update_appliance_configure_updates.html?ver=13#setting-up-custom-update-configurationSo my idea was to build/configure two components:1) A PowerShell script that can be run in Windows to download the necessary files from repository.veeam.com to a computer with internet access and

we have initiated veeam replication job from pr site to dr site and failover to dr site,at dr site after failover we imported vm to VCD and renamed vm to new one and makes changes to replica on VCD,after this we failback to production and commit failback,but changes done on dr site vm are not showing up on pr site vm, what could be the possible issues.  

I have been validating MongoDB full instance restore using Veeam Explorer for MongoDB (VBR v13) and would like to raise a discussion related to file ownership and permissions after restoring.Observed BehaviorWhen restoring a full MongoDB instance to a Linux server, the restored MongoDB data files are owned by the OS user used during the restore process (restore authentication user).As a result:MongoDB service fails to start under the original mongod service account, or The node cannot be cleanly added back to an existing MongoDB replica set Manual post‑restore steps are required (chown / chmod) to revert ownership to the original MongoDB service userThis aligns with current permission requirements documented for MongoDB restore operations, where the restore user m

Hello everyone,For several days now, I have been receiving the following error message during our backup copy job:“Failed to perform backup verification Error: Unable to get block digest: block is not initialized. Skipped arguments: [0]; Agent failed to process method {Signature.FullRecheckBackup}.”I performed a full backup, but unfortunately the same error message appeared again. The copy job does not conflict with the backup job.How can I fix this error?Thanks in advance!Version: Backup & Replication 12, Build: 12.3.2.4165

I would like to consult your suggestions and recommendations for my case. Please refer to the Veeam infrastructure diagram below. There are two Linux Hardened Repositories in the environment. The customer needs to upgrade the operating system from RHEL 9.7 to a supported version, as RHEL 9.7 will reach end of support soon. ConstraintsThe hardware for the Linux Hardened Repositories was purchased in 2023, and the customer intends to continue using it. The license subscription of RHEL will expire in December 2026. The customer is planning to upgrade to Veeam v13. 

Enterprise Manager Self-Service Portal - Server Error. I remember being able to fix this before but can’t remember the particulars. I had to go to IIS, I think application pools.   

I have two file shares: one for backing up my jobs and one for immutable backups. They are both backing up the same virtual machines. However, my immutable backups keep failing. The immutable repository also shows as Unavailable under Managed Servers.The error I’m getting is: ‘Failed to make the backup file immutable after applying the retention policy: Read-only file system. Unable to open file [.veeam.635.lock] in directory [/BACKUPS/"job_name"] — Error: Read-only file system (POSIX).’

Hello,We’ve recently had to move away from Direct SAN backups as we currently have an open ticket with HPE Nimble regarding an issue affecting that transport mode.In the meantime, we’ve configured Veeam to use HotAdd transport, which is working well for the majority of our environment.However, one specific VM refuses to back up via HotAdd.Environment Summary vSphere environment Backup proxy is a VM within the same cluster HotAdd transport mode (Automatic selection) Fallback to network mode disabled (initially) Veeam account used: adminaccount@vsphere.local (member of vsphere.local\Administrators, inherited from Global Permissions) No snapshot or consolidation warnings on the VM All hosts in cluster have access to the same datastores Problem VM Details VM ha

Hello guys,Have the following error regarding SureBackup Jobs: Ping is being skipped:  Dedicated physical Hyper-V standalone server in use for only SureBackup tests.Production network is where the actual Hyper-V server is in (aka Production Network), and isolated network is newly created. 

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Hi everyone,I have a SureBackup issue and I’m trying to understand the IP selection behavior.SetupRepository server has two NICs:Management NIC 192.168.10.191 Has gateway Domain profile iSCSI NIC 172.16.100.11 No gateway No DNS Used only for iSCSI to Synology ProblemSureBackup fails with: Failed to connect to the endpoint [172.16.100.11:2500]Veeam is trying to connect to the iSCSI IP instead of the management IP.What I verified VBR can connect to 192.168.10.191:2500 → OK VBR cannot reach 172.16.100.11 → expected VeeamTransportSvc is running

Hi i have a PC that was being backed up wit veeam agent for windows free edition not managed by VBRThe PC is runing windows 10 22H2 ,After an agent update started getting the error failed to start service "VeeamEndpointBackupSvc"Tried repairing the agent , i tried removing it and reinstalling it still getting the same error .It seems something with the agent setting is wrong and removing the agent doesn't really clean all the data from the PC , tried even installing older version still the same.Also i am not seeing that service registered in services Any ideas how to purge the data ?  Or Fix this issue ?Thanks

Trying to get Veeam Agent for Windows to run, installs without error using:VeeamAgentWindows_13.0.1.1009.exeI get the following error when trying to run anything…Could not load file or assembly 'System.Diagnostics.EventLog, Version=8.0.0.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'. The system cannot find the file specified.I installed .net 8.0.24, here’s the list of runtimes…C:\>dotnet --list-runtimesMicrosoft.AspNetCore.App 8.0.24 [C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App]Microsoft.NETCore.App 8.0.24 [C:\Program Files\dotnet\shared\Microsoft.NETCore.App]Microsoft.WindowsDesktop.App 8.0.24 [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App]After installing the runtimes, I’ve removed the agent software, rebooted, reinstalled but the same issue continues.Anybody have any ideas?

Hi,I needed to open a support case, however, when clicked on “Open a case” button I was presented with https://www.veeam.com/upgrade.html?return_url=https%3A%2F%2Fmy.veeam.com page requesting additional details to upgrade my profile. Filled out the form, clicked on “Upgrade profile” button - the page basically just refreshes with my data in it, doesn’t proceed further. Tried several times, also in a different browser.Thank you!

I was wondering if someone could help with an issue I’m having in Veeam agent for windows, I get the following error when trying to restore files from a volume backup stored on a network share. I’m using the agent in free mode.Backup sync failed[computer_name] Failed to connect to installer service[computer_name] Failed to connect to installer service[computer_name] Failed to discover installer serviceA security package specific error occurredConnect failed (RpcBindingSetAuthInfoExW)Please can you help me resolve this?