Unanswered questions

Hello Veeam Community,I’m performing a restore process in Veeam Backup for Google Cloud and encountered an issue after the data restoration phase. Here are the key log details:  The disk restore completed successfully, but the instance restore failed due to snapshot creation error. Question:Has anyone faced this issue in GCP restores? What could cause snapshot creation to fail after disk restoration? Any recommended troubleshooting steps or permissions to check? 

Hi Community, I’m facing an issue where Veeam ONE Reporting Service (VeeamRSS.exe) cannot communicate with Veeam ONE Monitoring Service (VeeamDCS.exe). The error message states:  The Monitoring service appears to be stopped or inaccessible. Has anyone encountered this before? What could cause the Monitoring service to become unavailable? Any insights or best practices to resolve this would be greatly appreciated. Kindly note that support case already been open for this.  

Hi, I’m trying to make room in my backup repository for new backups.  My previous retention was set to 90 days and the oldest backup is from 45 days ago.  I changed the retention to 30 days, thinking that Veeam will then delete the backups between 31 and 45 days ago to make room, but it’s not doing that.  Is there a way to prompt it to do that?  I’ve tried to rescan the repository and also re-running the Backup Job, but neither seems to work.  Thank you!

Hi,I would like to backup with Veeam backup and replication 12 my new physical NAS with TrueNas Core.How can I proceed ?Do I need to add my TrueNas like an “unstructured data source” ?If so, what option should I choose in next window? File server, File share or NAS filer ?Thanks for your helpRegards,

Hi Community,Recently i install Veeam Agent on Windows Server 2008 R2 via VBR 12 Inventory and got an error  Failed to Verify C:\Windows\Veeam\Backup\Upload\VeeamDeploymentDll.dll Signature I found this page https://www.veeam.com/kb4677 and explain 2 possible causesAntivirus Block → Root and Intermediate CA is missingTo confim the issue we look at C:\ProgramData\Veeam\Backup\Svc.VeeamInstaller.log and gotFailed to verify file using the Authenticode provider. Verification status: A certificate chain could not be built to a trusted root authority. (-2146762486), last error: A certificate chain could not be built to a trusted root authority. All are pointing to Certificate Issue, so i install all CA listed on Veeam here https://helpcenter.veeam.com/docs/backup/vsphere/trusted_root_certificates.html?ver=120.After installing all CA still got same issue here. Are i missing something here? Any insight would be appreciated! 

Hi All, I have a VBR 12.3.2 server running in AWS as an EC2 instance.  Use Windows agent on other EC2s to back them up to an S3 scale-out repository.  The backups work as expected.  I am able to do file level restores with no problems.  When I try to do a restore to EC2 (create a new EC2) I get the following error “Unable to import the instance from an encrypted volume snapshot” when I click Next on the Reason screen.  I do have it set up to use a helper appliance.  Do you have any thoughts on how to get this working?  The volumes of EC2 that are backed up are encrypted with an AWS-managed key (aws/ebs).  But shouldn’t it be pulling from S3 for the restore? Thanks for any help you can provide.Scott

once i try to install VeeamBackup&Replication the setup refuse to complete it just once started it gives  that The error "unknown exception occurred vmaGetpropertiesFromRegistry"and close the setup and refuse to continue i am sure that happes related to uncorrect uninstalled veeam application is that mean i look for another application ?

Query related a IAM user and IAM role:  Suppose if any customer has a Multiple AWS Accounts  with Control Tower Environment AWS setup, approx. 50+ account and want to take a backup of instance and DB backup using veeam backup for aws appliance,  is it possible using single IAM user and single IAM role to take backup of all workload of this separate account .  Require a IAM role permissions for Control Tower Environment AWS setup, In veeam documentation it is not available. 

Additional Details: Veeam Agent for Linux backup job fails with the following errors:[error] Failed to create volume snapshot[error] Failed to take volume snapshot[error] Failed to perform backup [error]Veeam snapshot kernel module not foundSystem informationSO: SUSE Linux Enterprise Server 12 SP4Kernel: Linux version 4.12.14-95.32-defaultkernel-default: kernel-default-devel-4.12.14-95.24.1.x86_64kernel-default: kernel-default-devel-4.12.14-95.32.1.x86_64kernel-default: kernel-default-devel-4.12.14-95.128.1.x86_64dkms version: dkms-2.6.1-9.1.noarchveeamsnap: veeamsnap-kmp-default 6.3.2.1207_k4.12.14_94.41VBR Console: 12.3.2.3617VAL: v6.3.2.1207I read ready the list of compatibility with extended Linux distributions of veeamsnap and blksnap https://www.veeam.com/kb2804 couldn´t see the compatibility for a 4.12.14-95.24 or 32 or 128 also on rpm veeam repository I don't see a version(*)After to installed manually veeamsnap-kmp-default-6.3.2.1207_k4.12.14_94.41-sles12.4.x86_64.rpm and cons

Hi,A newbie here with using Veeam for Oracle RMAN backups.I am trying to understand/visualize whether the RMAN retention and Veeam Immutability are independent of each other or are they related in some way.We run our backups on the Oracle DB server using shell scripts and cron and using a RMAN catalog.We have set  CONFIGURE RETENTION POLICY TO RECOVERY WINDOW OF 35 days.We do RMAN delete obsolete as well.The Veeam Immutability is 7 days.Does Veeam delete the backup files if they are 7 days old or does it delete the files if RMAN fails to delete them after 35 days? Or does Veeam do nothing unless we uses the force-delete?Kinda hoping someone has a presentation of some sort to show how this works. Have read thru the documentation and can’t find any that explains this. Or maybe it is explained more clearly/visually in any Veeam documentation and I just can’t find it.Any reply will be much appreciated. Thanks in advice. 

I’m testing several On-Prem S3 Object Backups ( Backing up Object Storage in 12.1) no matter which of the 4 systems I try I get the attached error. All of the systems have “buckets” that Veeam 12.1 has written to, and they have data in them, and are set as repo’s in VBR that I am using for this test. Suggestions? Error is attached - I get it on all of them. 

I am having trouble accessing the remaining 3 workstations I don't know where they are I only have 4 workstations here. I am here at the VBR.

I have VBR installed in Site-B to backup VM under hyper-v and vmware in Site-A.Connection from Site-B to Site-A using ipsec vpn site to site with 2 internet link for redundant.The VPN have same policy for both connections. When the link use primary link then the VBR can backup the VM but if the primary link and connection switched to the backup link then i got error only for Vmware when using backup proxy.I try to ping from the backup proxy in Site-A then the proxy is able to reach HS-W2019.This error mean the backup proxy is not able to connect to the HS-W2K19 on port 2503? Error: Failed to connect to the endpoint [HS-W2K19:2503]. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 

Hi, I have a protection group of 8 windows machines.  The machines were added to the protection group using their host names.  The machines get their ip from a DHCP server.  I see that one of the machines, originally with ip 192.168.1.151, is not 192.168.1.155 and is not being backed up.  Is there a way to update the protection group for the new ip?  Unfortunately, I cannot revert back to the original ip because that ip is now being used by another machine (that’s not part of the protection group).

Hello Everyone,We are using Veeam Data Cloud for Microsoft 365 Flex with a license for 250 users.During the initial setup, we tested with 1 user to validate the configuration. After confirming everything was working properly, we deleted this backup job and created a new policy to protect the actual 250 production users.However, we are still seeing the backup for the original test user, and the license usage shows 251 users consumed, even though our license count is 250.I have a few questions regarding this situation: How can we delete or revoke this test user so that it no longer consumes a license? If we keep the test user without removing it, will this impact production users (e.g., only 249 users protected)? Is there any automatic cleanup or retention process that eventually removes old test accounts from the license count, or must it always be handled manually? Any guidance on how to properly handle this case would be greatly appreciated.Thanks in advance for your support. 

Object First storage is used in our main data center.Regional backups are first stored locally, then copied to Object First at the main site using a forever incremental job (using Scale Out repo and Object First configured as capacity tier)Now If full backup data needs to be sent to AWS (e.g., when decommissioning a regional application server), it can be done from the main site through a secondary copy—without using the regional office’s primary copy.

I always having this issue when perform the backup or replication, the virtual machine will create the snapshot and once finish will delete the snapshot. When this activity happen the VM will like stun and loss ping. How can we perform resolve this? 

Build new windows (2022) server for Veeam B7R 12.3.2.4165 and imported the config from older server.Since then every backup job has a warning “Sending e-mail report Details: Failed to wait mutex VeeamMailServiceAzureToken: timeout 00:01:00 sec exceeded”  Opening options takes sometimes 10 min or more, but when it does I can send test mails successfully.After saving the first backups work with email, after a day its the same error.When opening options sometimes this message appears: I don't know what's wrong here server has plenty of power.Grtz.Bart P.s. old server did not have this problem. 

Hi.If someone had completed the training of Veeam Backup & Replication v12.3: Configure, Manage, and Recover (VMCE), Can they just attempt the exam for the same or they can also attempt the exam for VMCE 13 as well or they have to attend the VMCE 13 training to attend the v13 exam. TIA

Hi all,looking for real-world guidance on NIC sizing for a Linux Hardened Repository.Context (VBR 12.x or 13.x ; Linux appliance vs Windows?): Repository: Linux Hardened Repo (XFS, immutability). Repo server NIC options: either 2×10/25GbE or 4×10/25GbE. Backup server/proxies can also be 2×10/25GbE or 4×10/25GbE. Primary storage for the VMware workloads will be either 32G FC (Direct SAN from proxies) or 10/25GbE iSCSI. Single site, LAN backups (no WAN in the data path). Goal: Max throughput and resilience without adding complexity that doesn’t pay off.Has anyone measured a meaningful improvement going from 2×25GbE to 4×25GbE on a single Linux repo?What actually worked (or didn’t) in your environments —  “wish-I-knew” lessons appreciated :-) 

Hi all,the in place upgrade of Veeam ONE 12.3.x to 13.x doesn’t work. The MSI packet for the monitor client won’t be found. The path to the MSI file is shown as “1” and giving the correct path to the mounted ISO ends in an error message that the MSI doesn’t fit to the system (Windows 10 22H2).What can I do? At the moment I do not plan to update my Windows machine. My way is to go away from Windows in the next months.Kind Regards

You might have found the same information when you upgrade the previous version of Veeam Backup and Replication server to v12.3.2.4165.The version shows 12.3.2.3617, not 12.3.2.4165.After the upgrade is complete, verify the Veeam Backup & Replication version from the Veeam Backup & Replication console (Help | About). It shows the correct version information. 

Seeking field experience for a Veeam repository on HPE Alletra 4120 (Linux Hardened repo) does SSD cache drives deliver measurable gains (ingest/synthetic/merge) compared to simply adding spindles?

The data shown in VSPC for virtual machines includes a field called ‘Platform’. How do I get that information via a REST query? For example, all I get back from /protectedWorkloads/virtualMachines is:instanceUid : 99cef482-482c-96a9-ece8-8414715e2feebackupServerUid : d5beda61-353c-4d6d-8de8-dacc624e38d4organizationUid : 708e82e3-ff60-4bb2-8d71-9c032afe8efbname : hierarchyRef : parentHostRef : objectUid : 4ef89479-7cbd-41c3-861b-18de5ada56aeipAddresses : provisionedSourceSize : 85899345920usedSourceSize : 85919269836totalRestorePointSize : 61589856256latestRestorePointSize : 2263212032restorePoints : 60latestRestorePointDate : 2025-10-07T22:10:18.9900000+00:00jobUid : 2727ab1b-08f8-4741-870a-b275dc6da6f8malwareState : UnverifiedCheers.

I’m trying to backup one of our “workstation” but I am experiencing this error in our VSPC, why is that ?