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Veeam GCP Components.


waqasali
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Dear Community,

 

Anyone face this issue if yes kindly guide how to fix this.

 

Failed to upgrade host components. Error: 'Exception of type 'Veeam.Backup.Common.CAppException' was thrown.'

11 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 8502 comments
  • January 8, 2025

Never seen this but what process are you doing to cause the error?  Upgrading Veeam?  Did you check the logs?

It would be quicker to open a support ticket and have them check the logs.


wesmrt
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  • Veeam MVP
  • 226 comments
  • January 8, 2025

Was this happening during the upgrade of Veeam Backup for Google Cloud, right?
We'd need to investigate the logs to see what happening. It's better to open a support ticket.


waqasali
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  • 198 comments
  • January 8, 2025
Chris.Childerhose wrote:

Never seen this but what process are you doing to cause the error?  Upgrading Veeam?  Did you check the logs?

It would be quicker to open a support ticket and have them check the logs.

 

 

Hi ​@Chris.Childerhose 

 

I’m proceeding to upgrade GCP VBR Components facing this error while the upgrading process.

 

 


waqasali
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  • 198 comments
  • January 8, 2025
wesmrt wrote:

Was this happening during the upgrade of Veeam Backup for Google Cloud, right?
We'd need to investigate the logs to see what happening. It's better to open a support ticket.

 

Hi ​@wesmrt 

 

Yes right, and the case has already been opened with Veeam support.


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 8502 comments
  • January 8, 2025
waqasali wrote:
wesmrt wrote:

Was this happening during the upgrade of Veeam Backup for Google Cloud, right?
We'd need to investigate the logs to see what happening. It's better to open a support ticket.

 

Hi ​@wesmrt 

 

Yes right, and the case has already been opened with Veeam support.

Let us know how you get on with the support case and what the solution is.


waqasali
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  • 198 comments
  • January 9, 2025
Chris.Childerhose wrote:
waqasali wrote:
wesmrt wrote:

Was this happening during the upgrade of Veeam Backup for Google Cloud, right?
We'd need to investigate the logs to see what happening. It's better to open a support ticket.

 

Hi ​@wesmrt 

 

Yes right, and the case has already been opened with Veeam support.

Let us know how you get on with the support case and what the solution is.

 

 

Still waiting for the solution from support.

 


AndrePulia
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  • Veeam Legend, Veeam Vanguard
  • 333 comments
  • January 9, 2025
waqasali wrote:

Dear Community,

 

Anyone face this issue if yes kindly guide how to fix this.

 

Failed to upgrade host components. Error: 'Exception of type 'Veeam.Backup.Common.CAppException' was thrown.'

 

I would say to open a support ticket. 

 

 

 

 


waqasali
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  • 198 comments
  • February 10, 2025

Hi ​@AndrePulia 

The support case has been open for a month now, and I’ve had an amazing experience working with multiple teams. We are still actively working on the issue and are close to closing this topic.

I have had multiple discussions with the support team, and they have also built this scenario in the R&D lab to perform the necessary tasks. I appreciate the continuous efforts of everyone involved and look forward to resolving this soon.


Rick Vanover
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  • RICKATRON
  • 766 comments
  • February 10, 2025

Sorry the case has taken so long ​@waqasali → Generally speaking what we discuss & share here should not interfere with the case operations. If an escalation is needed - that’s a different process.


AndrePulia
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  • Veeam Legend, Veeam Vanguard
  • 333 comments
  • February 12, 2025
waqasali wrote:

Hi ​@AndrePulia 

The support case has been open for a month now, and I’ve had an amazing experience working with multiple teams. We are still actively working on the issue and are close to closing this topic.

I have had multiple discussions with the support team, and they have also built this scenario in the R&D lab to perform the necessary tasks. I appreciate the continuous efforts of everyone involved and look forward to resolving this soon.

Hi ​@waqasali , thank you for updating us! :-)


waqasali
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  • March 25, 2025
Rick Vanover wrote:

Sorry the case has taken so long ​@waqasali → Generally speaking what we discuss & share here should not interfere with the case operations. If an escalation is needed - that’s a different process.

 

Hi ​@Rick Vanover The case is still open with Veeam Support, and I request that Veeam Support put it on hold.

If you are using a GCP appliance, here the some good points:

 

If the GCP appliance is out of date, it will not impact the VBR server, and backups will continue to run as scheduled without any issues. The only impact will be on the appliance configuration, not the backup process itself.

 


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