+7Does someone have the same experience? What’s the root cause and how can it be solved?
The detailed warning message is below:
1/29/2024 2:23:06 PM :: Processing OneDrive Username (https://xxxx-my.sharepoint.com/personal/xxxx) finished with warning: Failed to backup item version: /xxx/xxx/Documents/Microsoft Teams Chat Files/Deposit.pdf, version: 1.0, Download request retry timeout exceeded. :: 0:31:50
Best answer by RSK
From the 2 issues we had, the first one I fixed by accessing the user’s OneDrive files with an admin account and deleting the exact version shown in the warning.
Unfortunately this didn’t work on the second user. It was resolved by contacting the user and asking them to copy the file to another location not backed up by OneDrive, delete the file, then copy the file back.
+21I think we are seeing this with customers but haven't heard any more about fixing. Hopefully you get it resolved.
+7I’ll have to double check my server, but there’s a possibility that I’ve seen this as well.
Edit: Looks like it’s a different error I’m seeing….
+7+7I dug into the logs and noticed, “Warning: The remote server returned an error: (503) Server Unavailable.”
+7Just FYI.
The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.
+10Patch just came out I believe:
+21Just FYI.
The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.
Thanks for the update, Cary and let us know what fixes it.
+7+7Just FYI.
The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.
Thanks for the update, Cary and let us know what fixes it.
For sure.
+10I’m checking with the Product Manager on the side.
+7I uploaded all logs in the support case 07110265, just in case the Product Manager needs them.
Did this issue get fixed? I am having 2 warnings with timeout message for item versions.
+21Did this issue get fixed? I am having 2 warnings with timeout message for item versions.
I believe the most recent patch did. Check here to see - https://www.veeam.com/kb4106
+7Did this issue get fixed? I am having 2 warnings with timeout message for item versions.
In my case, I contacted the user to ensure the file existed. He said the file doesn’t need to be backed up and removed. Sorry, I have no clues.
Did this issue get fixed? I am having 2 warnings with timeout message for item versions.
I believe the most recent patch did. Check here to see - https://www.veeam.com/kb4106
Still seeing the error after applying the patch, unfortunately.
+1We are also seeing one of these warning since last month for a client’s sharepoint :
6/29/2024 2:09:50 AM :: Processing site https://XXX.sharepoint.com/sites/Clients finished with warning: Failed to backup item version: /XXX/999/XXX/XXX/XXX.zip, version: 1.0, Download wait timeout exceeded :: 0:43:48
I think I will have to contact the user 📣
Edit : The ZIP file is 8 GB, I think that’s the cause 🚩
whoops, jumped the gun here, wrong issue ;)
From the 2 issues we had, the first one I fixed by accessing the user’s OneDrive files with an admin account and deleting the exact version shown in the warning.
Unfortunately this didn’t work on the second user. It was resolved by contacting the user and asking them to copy the file to another location not backed up by OneDrive, delete the file, then copy the file back.
+1From the 2 issues we had, the first one I fixed by accessing the user’s OneDrive files with an admin account and deleting the exact version shown in the warning.
Unfortunately this didn’t work on the second user. It was resolved by contacting the user and asking them to copy the file to another location not backed up by OneDrive, delete the file, then copy the file back.
Thanks, the first fix helped me. We deleted the first version of the file and the warning disappeared.
The file size wasn’t the issue 🔍
+21Hi
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