Hi team
A hardened repo using the VEEAM Hardened ISO experienced a power cycle and upon reboot its out of band interface lit up like a x-mas tree.
Upon further investigation it appeared that the virtual disk was just gone. A message indicated that RAID6 detected foreign configuration.
Been working with vendor and they have asked to install storcli on to the server.
Would this be possible, being a hardened repo? They have a non-recommended method alternative too.
Can’t believe that a power cycle did this and not sure what the root cause is but would be good if we could get it back. Otherwise will have to rebuild and sync primary backups again
cheers
Question
RAID be gone
+1I’m assuming you are referring to Veeam Infrastructure Appliance?
+23Hi,
As you’re aware, if the foreign configuration message is coming from the RAID controller, this is happening at a lower level than the OS or even Veeam as software. So this sounds like a vendor’s RAID Controller bug or some dying disks causing some undetected corruption.
You’d need to get root access which depending on the ISO used there’s some different steps which we have KB articles for, but IMO I would leverage a live, non-persistent OS such as an Ubuntu Live CD here if it can’t be resolved within the BIOS/UEFI level configuration utilities provided with the RAID controller.
+1there is Reinstalling Veeam Infrastructure Appliance with ISO - Veeam Backup & Replication User Guide which use the Jet OS iso
Have you log a support ticket for this issue with Veeam?
Hi,
So this sounds like a vendor’s RAID Controller bug or some dying disks causing some undetected corruption.
100% agree!
there is Reinstalling Veeam Infrastructure Appliance with ISO - Veeam Backup & Replication User Guide which use the Jet OS iso
Have you log a support ticket for this issue with Veeam?
Not yet, seem to have some issues with accessing the portal
I assume the Veeam Infrastructure Appliance is the new name. This deployment is still using v12 and the hardened ISO. I do agree with Paul that this is at a lower level and hopefully it can be recovered somehow
You’d need to get root access which depending on the ISO used there’s some different steps which we have KB articles for, but IMO I would leverage a live, non-persistent OS such as an Ubuntu Live CD here if it can’t be resolved within the BIOS/UEFI level configuration utilities provided with the RAID controller.
May give that a go. They did recommend not doing it via BIOS and use their software
+1there is Reinstalling Veeam Infrastructure Appliance with ISO - Veeam Backup & Replication User Guide which use the Jet OS iso
Have you log a support ticket for this issue with Veeam?
Not yet, seem to have some issues with accessing the portal
I assume the Veeam Infrastructure Appliance is the new name. This deployment is still using v12 and the hardened ISO. I do agree with Paul that this is at a lower level and hopefully it can be recovered somehow
yes, Veeam Infrastructure Appliance is the new name of Harden repo. It got renamed around the time the V13 Veeam software Appliance came out
From my experience, even with root access the cmd sets are limited on these installs (on purpose). The "Foreign Configuration" error is a classic hardware RAID controller state. The controller sees that the RAID metadata on the disks is different from the config in its own NVRAM. Using storcli /c0 /fall import is the standard way to tell the controller, yes, these disks belong together. The vendor's request to install storcli is the correct.
Before you install anything, try running these commands to see if a version of the tool is already there:
1 which storcli
2 which storcli64
3 which perccli
4 which perccli64
If you can access the OOB (Out-of-Band) web interface, you should be able to see the "Foreign
Configuration" in the storage section and click "Import". This is the official way to do it usually /w most vendors. The OOB process will vary depending on vendor.
+7What is the brand of your server? What is the model of RAID controller?
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