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  • Error: Unable to process the VM: your socket license has been exceeded. Install an extended license, or migrate protected VMs to the licensed hosts.

We have a Dell Esxi host server that failed to come back online. In our contract Dell will try to make it work correctly or replace. Anyways, we have had a full chassis, except for harddrives, and new NIC cards installed. While it ran, for a few short days, my backups were failing with the message: Error: Unable to process the VM: your socket license has been exceeded. Install an extended license, or migrate protected VMs to the licensed hosts.  The backups work as expected when the faulty server is off but when it comes back the errors reappear. 

What do I need to do to get licensing straightened out again? All worked fabulously for years until about a month ago.

Thanks 

Hi @Thinice -

Welcome to the Community. It sounds like Veeam may be doubling up that failed Host, maybe to having a separate UUID? 

What you could do is clear out those Hosts in your Veeam Licensing and let Veeam reassign them as needed. Click the upper-left Menu (hamburger) icon then select License. Click the Sockets tab, then click the Manage button. Look at your list of Hosts. Select any which are not in use, then click the Revoke button. If you have duplicates..select both of them and click Revoke. When your Jobs run, Veeam will reassign from ‘free’ unallocated licenses.

https://helpcenter.veeam.com/docs/backup/vsphere/revoke_servers.html?ver=120

Let me know how this goes.

Best.

Thank you coolsport00. I see the two hosts in licensing. They are in fact the correct names. To be clear the server (replaced) should be revoked? Veeam will re-license the host when backups are called on that host again? or will I need to license the host manually? 

Hi @Thinice - yes, Revoke the server no longer used/needed. And yes..Veeam should re-license the correct Host during next Backup run.

I would do precisely what Shane noted...revoke the licenses and allow Veeam to assign as needed.  Assuming the VM’s will eventually be moved back to the original host, you’ll need to revoke the license again and allow the Veeam to relicense the original host accordingly.

Hi @Thinice and welcome from my side as well. Shane is right and your asumption also :-)

Veeam will assing your license, when a workload on this Host will be processed, so don’t bother, in your case you cold not delete or revoke the wrong one :-)

Thank you everyone. I have a tech coming back out to re-seat or replace a NIC, seems as though it is not seated properly and PSOD. Once I have it back in production, I will try revoking the license and nothing to the other host.  

Ok, sounds good.

I will report back or to ask more questions. It's just the two hosts in licensing (core). Easy to find :) 

 

@coolsport00 - Thanks Shane. Our server is up atm. I revoked the license, figuring if it crashes again it would be worth a try, and backups were completed as expected. Thank you for your suggestion and I will be keeping this info in my notes.

Issue Solved

Now I hope the server stays running! 

Glad to hear. Thanks for the update @Thinice 

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