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Dear Veeam Experts,

One of our customers is facing an issue with the MSSQL plugin backup failing. Upon verification, I noticed that the backup data is being written successfully, but the job fails with the error “Starting Retention Policy Task.”

In this setup, the retention policy is configured for 6 days per backup file. However, I observed that some files are not expiring as per the defined retention policy.

Kindly help us with the steps or guidance to resolve this issue.

Best regards,
G Venkata Sai Kumar

Error

 

PF the error screenshot

Dear Veeam Experts,

One of our customers is facing an issue with the MSSQL plugin backup failing. Upon verification, I noticed that the backup data is being written successfully, but the job fails with the error “Starting Retention Policy Task.”

In this setup, the retention policy is configured for 6 days per backup file. However, I observed that some files are not expiring as per the defined retention policy.

Kindly help us with the steps or guidance to resolve this issue.

Best regards,
G Venkata Sai Kumar

The retention policy is applied only to the inactive part of the backup chain. If any part of the chain (e.g., log or differential backups) is still active or dependent on a full backup, deletion is deferred. Also Check immutability settings on your backup repository.

Ref- Retention Policy - Veeam Plug-ins for Enterprise Applications

Hi,

Thanks for the update.

More details: In this case, we have created two backup jobs for the same database — one differential backup with a 6-day retention and one full backup with a 6-day retention policy. These backups run on different days of the week.

As per my understanding, we can delete the older restore points from the repository side, and this issue should not occur during the next scheduled backup.

or any other way is there to resolve this issue.

 

Hi, please share log from job for more information

Hi, 

Customer is raising the support ticket for this error, once its create i will update.

 

Thanks

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