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12:35:21 AM Task failed. Error: Connection problems.


I am facing problems. Task failed. Error: Connection problems. Processing finished with errors.

Veeam Backup & Replication Version 12

Best answer by coolsport00

Thank you for the pics @Antony_cm . It appears your job isn't able to connect to your physical device.

A few things to try: verify your credentials in the Protection Group are accurate; verify host IP; verify a DNS record exists for the physical device. Then reattempt. 

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18 comments

haslund
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  • Mr. VMCE
  • 391 comments
  • September 21, 2023

A lot more details needed here to be able to provide meaningful answers. What are you doing? Backup? Replication? Restore? Failover?

 

What is it that fails exactly in that job? Application aware processing?


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

Thank you for your replay. Daily backup, it was working normally 10 days ago, but the last five days have been plagued by this issue.

Operation system: Windows Server 2019,

Server type: physical server.

 


haslund
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  • Mr. VMCE
  • 391 comments
  • September 21, 2023

Any logs and/or screenshots you can share?


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

Is it Agent backup or VBR backup? Any screenshots you can provide would help. Also, you can view log files in C:\ProgramData\Veeam\Backup and look for the name of the job or server name 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

Here is an enclosed screenshot.

  

 

 

 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

 


coolsport00
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  • Veeam Legend
  • 4145 comments
  • Answer
  • September 21, 2023

Thank you for the pics @Antony_cm . It appears your job isn't able to connect to your physical device.

A few things to try: verify your credentials in the Protection Group are accurate; verify host IP; verify a DNS record exists for the physical device. Then reattempt. 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

I tried, but it’s not working.


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

Can you ping your physical host? 


  • Author
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  • 8 comments
  • September 21, 2023

Yes, I can ping.

 

 


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

Ok great. Can you Admin share to the server using the same credentials as in your Protection Group? 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

I tried also and am getting the same problem. I tried a new agent backup.

I am getting the below error.

 

  1. Waiting for rescan job Rescan of Agent Backup Job 11 to complete     01:00
  2. Unable to process 10.0.14.1: host rescan is required
  3. Nothing to process
  4. Job finished with error at 9/21/2023 1:25:39 PM 

 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

Veeam agent was installed, but I tried to install the Veeam CBT Driver, but it failed.

 

21/09/2023 1:36:55 PM Succeeded Processing com 
21/09/2023 1:38:09 PM Succeeded com state updated 
21/09/2023 1:39:14 PM Failed [Srv] Failed to install Veeam CBT Driver: Connection problems. 0:01:00
21/09/2023 1:40:20 PM Succeeded Backup agent is installed 


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

Can you Admin share to your server? In file explorer, on the address bar, type in \\hostname\c$, then enter your credentials to connect. If you can, great. If you can't, then there's the issue.

Also, are you using a local account to connect or a domain account? 


coolsport00
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  • Veeam Legend
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  • September 21, 2023

BTW, whether you're using a domain or local account, the username syntax is: DOMAIN\user or HOST\user, then the password 


  • Author
  • New Here
  • 8 comments
  • September 21, 2023

I tried to check the address bar; type in \\hostname\c$.

I am getting the error I gave below.


When I tried it with an IP (\\Ip Address\c$.)address, it was working.

 

 


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

Ah, ok. So there’s your answer @Antony_cm . Your DNS isn’t working properly if you can connect via IP but not hostname. This server obviously doesn’t have a DNS record. Are all your machines → VBR server and this “Dell-x” server, on the domain or in a “workgroup”? (local devices) If they are not on a domain, and there is no DNS server, you have to enter hostname and IP information in each server’s hosts file , located at:
C:\Windows\System32\drivers\etc\hosts .

Otherwise, you’ll just need to use the IP of the server to connect to it.


coolsport00
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  • Veeam Legend
  • 4145 comments
  • September 21, 2023

This link can assist you, if you need to modify your local hosts file manually. Before you modify it, make a copy of the original so you have something to fall back to in case you mess something up.


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