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Question

Worker failed for Proxmox VE

Hello Team,

I just finished setting up Veeam backup community edition 12.2 and added Proxmox VE server into Veeam backup.  Now, I tried to configure “worker”, but it was failed.  I used DHCP and set static IP address.  The error I got was “Failed to obtain an IP address: The operation timeout exceeded” and “Worker xxxx(hostname) test failed.  I am not sure if worker name should be registered in DNS record, or it should be any hostname which doesn’t exist in DNS?  I tried to both of them, but I still have no luck.

Also, the worker host seemed to be created on Proxmox VE server.  I can see this and I can ping this from Veeam backup host (Windows 11 PC).  

 

I appreciate for you help!!

16 comments

dips
Userlevel 7
Badge +7

Hi @bravo444 

Welcome to the Community!

I’m not too familiar with the implementation of Proxmox, as yet. Hoping to give it a try soon.

However, I came across this that might help:

Might be worth having a look. 

Additionally, do you have a firewall that could be blocking connections?

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

Hi dips, 

Thanks for your quick response!  I double checked with firewall, but it should be no problem since the worker host was added in Proxmox VE server successfully.  

 

Regards,

 

dips
Userlevel 7
Badge +7

No problem :)

Have you checked here if your device meets requirements?

Also, I would try re-adding it again and see if that makes any difference. 

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

I followed an article that you mentioned as above, but I have no luck.

Yes, I checked for requirements and all of them seem to be no problem.  I tried to add and remove the Proxmox server over and over and also tried to configure worker, but none of them have any clues.

 

I would like to know if “worker” name should have already been exist in the DNS record or not.

Well, I tried to put worker name which exist in DNS and doesn’t exist.  None of them works…

I completey get stuck here…

 

Regards,

dips
Userlevel 7
Badge +7

Sorry, I am not able to help any further. 

It might be worth opening a case with Support in the meantime. Additionally, someone might jump in and assist as well when they see this. 

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

No problem dips and thank you!!

 

In addition, I found that an article mentioned about “Proxmox Plug-in” setup.  Do I need to install plug-in?  If so, where can I get it?  I just installed Veeam backup and replication software and I didn’t get any plug-in setup window.

 

Regards,

dips
Userlevel 7
Badge +7

It should be part of the installation process. However, it should be on the ISO you download. Let me take a look. 

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
dips
Userlevel 7
Badge +7

Have a look in this location:

 

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

Thank you for your information!  I tried to install these 3 plugin, but all of them have already been installed.  So I think that the plugins should be OK…

 

Regards,

dips
Userlevel 7
Badge +7

Welcome @bravo444 

I would recommend working with Veeam Support

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

Hi dips, 

I am using community edition and I will need to pay for support right?

I am not sure if I can get Veeam support for free or not.

dips
Userlevel 7
Badge +7

Hey @bravo444 

You can get support for the Community Edition but it will be on a best-case basis so they may not be able to assist straight-away.

Wonder if @regnor has seen this before?

 

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

Hi dips,

 

Do you know where I can get support?  Please let me know about URL for this?

 

Appreciate it!!

 

Regards,

dips
Userlevel 7
Badge +7

Here you go: https://www.veeam.com/support.html

Dipen N. K. | IT Security Specialist | Veeam Legend 2022 - 2024 | www.dipen.co.uk
B
Userlevel 2

Hello,

 

I found that the root cause was router setting.  The port 19000 was opened and then the issue was fixed.  However, I got following problem.

 

“Failed to connect to the worker core service.  Failed to connect to the bakcup appliance.”

I got some log files, but I am not sure which one should be for this error.  

 

Anyway, I will post this issue as new one.

regnor
Userlevel 7
Badge +14

Hi @bravo444! Please check this helpcenter article regarding the firewall ports necessary for Proxmox backup. 

https://helpcenter.veeam.com/docs/vbproxmoxve/userguide/used_ports.html?ver=1

If you need support, you can open a case at https://my.veeam.com/

Max M. | Systems Engineer @Veeam | VMCE/VMCA | VeeaMVP 2023 | former Legend & Vanguard

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