Veeam Endpoint Backup (Free Version, Windows 7 32bit
Trying to restore a Veeam Backup to a new hard drive but it can’t see the external drive. Has anyone had this problem. Please advise. Thanks
Answer
Veeam Endpoint Backup (Free Version, Windows 7 32bit, Cannot see external drive.
Best answer by Mildur
The usb disk should be visible.
Do you have created the recover iso on this same computer?
You can load drivers in to the recovery environment, if disks are missing:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/baremetal_source.html?ver=50
Installing Drivers for Remote Storage Devices
A removable storage device with the backup file may not be displayed in the list of devices. This can happen in two situations:
- The driver for the remote storage device is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
- The driver for the remote storage device is not included in the Veeam Recovery Media.
+12How are you trying that?
Booting up from the recovery cd and then want to restore your system from external drive to the harddrive in the computer?
Senior Analyst, Product Management @ Veeam Software
How are you trying that?
Booting up from the recovery cd and then want to restore your system from external drive to the harddrive in the computer?
Yes.
+12The usb disk should be visible.
Do you have created the recover iso on this same computer?
You can load drivers in to the recovery environment, if disks are missing:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/baremetal_source.html?ver=50
Installing Drivers for Remote Storage Devices
A removable storage device with the backup file may not be displayed in the list of devices. This can happen in two situations:
- The driver for the remote storage device is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
- The driver for the remote storage device is not included in the Veeam Recovery Media.
Senior Analyst, Product Management @ Veeam Software
+21The usb disk should be visible.
Do you have created the recover iso on this same computer?
You can load drivers in to the recovery environment, if disks are missing:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/baremetal_source.html?ver=50
Installing Drivers for Remote Storage Devices
A removable storage device with the backup file may not be displayed in the list of devices. This can happen in two situations:
- The driver for the remote storage device is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
- The driver for the remote storage device is not included in the Veeam Recovery Media.
This is probably the best advice for the situation.
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
The usb disk should be visible.
Do you have created the recover iso on this same computer?
You can load drivers in to the recovery environment, if disks are missing:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/baremetal_source.html?ver=50
Yes, I created the iso on the same computer but it can’t see the external drive where the backup is.
+16The usb disk should be visible.
Do you have created the recover iso on this same computer?
You can load drivers in to the recovery environment, if disks are missing:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/baremetal_source.html?ver=50
Yes, I created the iso on the same computer but it can’t see the external drive where the backup is.
Did you try to load the drivers as described in the helpcenter article?
Jochen (Joe) Meixner | Veeam Vanguard 2024 | Veeam Legend 2021 - 2024 | Veeam Certified Architect (VMCA) | X: @JoMeix | BlueSky: @jmeixner.bsky.social
+23Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Michael Paul - Opinions are my own and do not necessarily reflect the opinion of Veeam | https://micoolpaul.com | Mastodon: @micoolpaul@masto.nu | Bluesky: @micoolpaul.com
+21Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Good point as the drive might not be getting power possibly?
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Good point as the drive might not be getting power possibly?
It’s a usb 2.0. It is getting power because I had hooked it up to the laptop to run the veeam backup on it.
I think it could be a driver issue. Would anyone know how to add a driver to the recovery media?
+12Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Good point as the drive might not be getting power possibly?
It’s a usb 2.0. It is getting power because I had hooked up to the laptop to run the veeam backup on it.
I think it could be a driver issue. Would anyone know how to add a driver to the recovery media?
Yes, read my provided link to load drivers in the recovery session or add it on this step:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/image_create_options.html?ver=50
Senior Analyst, Product Management @ Veeam Software
+21Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Good point as the drive might not be getting power possibly?
It’s a usb 2.0. It is getting power because I had hooked up to the laptop to run the veeam backup on it.
I think it could be a driver issue. Would anyone know how to add a driver to the recovery media?
Yes, read my provided link to load drivers in the recovery session or add it on this step:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/image_create_options.html?ver=50
This is the best place to start for sure. I have done this with my own work laptop. 
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
Is the external disk USB3 in a USB3 port? Might be missing USB3 drivers, have seen that a long time ago.
Good point as the drive might not be getting power possibly?
It’s a usb 2.0. It is getting power because I had hooked up to the laptop to run the veeam backup on it.
I think it could be a driver issue. Would anyone know how to add a driver to the recovery media?
Yes, read my provided link to load drivers in the recovery session or add it on this step:
https://helpcenter.veeam.com/docs/agentforwindows/userguide/image_create_options.html?ver=50
This is the best place to start for sure. I have done this with my own work laptop.
I will try that and report back. Thanks
+11#Veeam Legend 5* | VMCA 3* | VMCE 4* | VMTSP+ 2* | VMSP 2* | DCIE 2* | Loves Best Practices | Twitter : @NLosschaert
+12Maybe your motherboard don’t see all usb as active, have you tried all ports?
Second question: check for file-system as mentioned by
And, try another cable. Surely it’s not that, but it’s right to explore all possibilities.
Backups are like pizza, I love them. | Linkedin: @marco-fabbri-it
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