+1This is the second time my Veeam 13 console cannot connect and shows the error below.
The first time I faced this issue, I reinstalled VBR and it worked normally. However, now that I am facing it for the second time, I feel there might be a bug in this version.
After checking the Veeam services, I found that there are three services that cannot start:
Has anyone else experienced the same issue?
Best answer by hs08
Hi All,
I was do remote session with veeam support and they find that Veeam Backup Gateway Api was not running even all Veeam Service was running. They said this can be happened by conflicting with anti virus and others possibility. So run manually the C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.GatewayApi.Service.exe then the console can connect now.
+21You will need to contact support and provide them the logs to figure out why they aren't starting. The screenshots are of no use.
+1hi
yes already open ticket yesterday, i wonder if someone here in the community facing same issue with me.
+13Hi
I indeed faced a similar issue, in my case the Veeam Backup Service itself wasn’t able to start. I think we changed some registry parameters to allow a higher startup time but please wait for support since this might be environment-specific.
Best
Lukas
+1hi
Already try set the timeout via registry but it’s not work for me. Currently veeam support request me to get the log from vbr server.
+11This is the second time my Veeam 13 console cannot connect and shows the error below.
The first time I faced this issue, I reinstalled VBR and it worked normally. However, now that I am facing it for the second time, I feel there might be a bug in this version.
After checking the Veeam services, I found that there are three services that cannot start:
Has anyone else experienced the same issue?
hi
Post the errors extracted from the logs here, even if there are any errors in the Windows Event Viewer.
+21Curious what Veeam Support finds that is causing this. Please post when they come up with a resolution
+2RESTful API timeout issue has been fixed in the latest ISO Image https://www.veeam.com/kb4738 (VeeammBackup&Replication_13.0.1.180_20251130.iso
+21Ah, good to know. Thanks for the share
Try set the service startup timeout to 5 minutes.
Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control" -Name ServicesPipeTimeout -Value 300000 -Type DWord
We had the same problem with the services not starting. Apparently Veeam is aware of it.
They normally recommend 60000 (60 seconds) but for us even 90000 (90 seconds) did not work.
+11RESTful API timeout issue has been fixed in the latest ISO Image https://www.veeam.com/kb4738 (VeeammBackup&Replication_13.0.1.180_20251130.iso
The issue still persists with this image, requiring the use of the registry key shared above as a workaround
+1Hi All,
I was do remote session with veeam support and they find that Veeam Backup Gateway Api was not running even all Veeam Service was running. They said this can be happened by conflicting with anti virus and others possibility. So run manually the C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.GatewayApi.Service.exe then the console can connect now.
+21Great to hear and thanks for the resolution.
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