Veeam 13.0.1.2067 hanging when accessing database after upgrade

I’ve not seen anyone post on this behavior ​@bohallc . Doesn’t mean it hasn’t happened...just no one has posted about it (yet). Logs may have more info...but maybe not.

C:\ProgramData\Veeam\Backup ; altho issues with the Console are generally found in:

%UserProfile%\AppData\Local\Veeam\Backup

Unless someone else chimes in, may be best to contact Support.

Yes - I have seen this on one of my lab servers after upgrading, at the time the CPU was pegged for whatever reason. I did a reboot of the server, and it fixed the issue. I haven’t seen it since then after upgrading the server. 

First try a reboot as noted, but if that does not work, then you could try to uninstall/reinstall of the console maybe?  Barring those things, Support is the best route.

I’ve tried rebooting the server. Unfortunately, it doesn’t appear to change the outcome

hmm ..do you have the console installed anywhere? Can you try and access from there. Did you check the obvious (DNS, cna ping out, etc.)

It’s running on the database server. My division is keeping the environment up for legacy records only after we were acquired by another company. So, I don’t contract support to lean on for this

I have also tried running the install again to see if any parts were missed. There’s still no change in what I see. As of now, the console just freezes at the aforementioned screen shown above. Logs still aren’t showing anything alarming, or pointing toward something that should be addressed. 

Understood ​@bohallc . Then your best bet is to contact Veeam Support. Keep us posted on what they say if you could. 

You can also try running this AV exclusion script (version 1.1) by Lukas on the community here to see if that helps - https://github.com/lukas-kl/veeam-win-av-script/

I have found it to help with the console quite a bit.

I submitted a case ticket. I’ll let you know what I get back as soon as I get a response

Cool. Thanks. Probably doesn’t hurt to try to do folder/file A/V exclusions as Chris suggested to see if that helps.

Please let us know what Support says, and definitely try that script to do the AV exclusions.  It does help quite a bit, as I have seen.

great! Let us know what they come back with.

I ran the script, but I’m still seeing no change, unfortunately.

In case support somehow sees this post, here is my case number:

Case # 08072705

They will not here, but you can post this over at the Forums here - https://forums.veeam.com and Product Managers will see it for sure.

Worth a shot as AV tends to cause issues too, but since the services are not running, that is the problem with the console.