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Veeam 13.0.1.2067 hanging when accessing database after upgrade

  • April 24, 2026
  • 13 comments
  • 36 views
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I am in need of some assistance from the community with Veeam Backup & Replication. I upgraded the server to 13.0.1.2067. No errors were thrown during the upgrade, logs don’t show any red flags that stick out; however the service hangs when attempting to access the localhost database server.

Here is what I see:

When the Veeam console is run, the “Specify backup server” page appears:

After the localhost database is selected, the next window appears:

 

The console goes no further than this, and the system doesn’t show any signs of activity. All services show as running on the server:

I also tried updating .NET 8 dependencies to newer versions in case these were what may be causing the issue, but there was no change in results. I have attempted to upgrade this application twice with little success. As of now, I may need to revert back to the older version and try again, which may lead me back to here.

Has anyone else encountered this when upgrading to 13.0.1.2067? If so, how was it remediated? I appreciate any insight on this issue. Thank you

    13 comments

    coolsport00
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    • coolsport00
    • Veeam Legend
    • April 24, 2026

    I’ve not seen anyone post on this behavior ​@bohallc . Doesn’t mean it hasn’t happened...just no one has posted about it (yet). Logs may have more info...but maybe not.

    C:\ProgramData\Veeam\Backup ; altho issues with the Console are generally found in:

    %UserProfile%\AppData\Local\Veeam\Backup

    Unless someone else chimes in, may be best to contact Support.

    Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
      kciolek
      Forum|alt.badge.img+4
      • kciolek
      • Influencer
      • April 24, 2026

      Yes - I have seen this on one of my lab servers after upgrading, at the time the CPU was pegged for whatever reason. I did a reboot of the server, and it fixed the issue. I haven’t seen it since then after upgrading the server. 

      Ken Ciolek | SHI Labs Data Protection & Storage Lead | Object First Ace | Commvault Global Ambassador
      Chris.Childerhose
      Forum|alt.badge.img+21

      First try a reboot as noted, but if that does not work, then you could try to uninstall/reinstall of the console maybe?  Barring those things, Support is the best route.

       
       
       
      Chris Childerhose (Enterprise Architect) - VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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      • bohallc
      • Author
      • Not a newbie anymore
      • April 24, 2026

      Yes - I have seen this on one of my lab servers after upgrading, at the time the CPU was pegged for whatever reason. I did a reboot of the server, and it fixed the issue. I haven’t seen it since then after upgrading the server. 

      I’ve tried rebooting the server. Unfortunately, it doesn’t appear to change the outcome

        kciolek
        Forum|alt.badge.img+4
        • kciolek
        • Influencer
        • April 24, 2026

        Yes - I have seen this on one of my lab servers after upgrading, at the time the CPU was pegged for whatever reason. I did a reboot of the server, and it fixed the issue. I haven’t seen it since then after upgrading the server. 

        I’ve tried rebooting the server. Unfortunately, it doesn’t appear to change the outcome

        hmm ..do you have the console installed anywhere? Can you try and access from there. Did you check the obvious (DNS, cna ping out, etc.)

        Ken Ciolek | SHI Labs Data Protection & Storage Lead | Object First Ace | Commvault Global Ambassador
        B
        • bohallc
        • Author
        • Not a newbie anymore
        • April 24, 2026

        Yes - I have seen this on one of my lab servers after upgrading, at the time the CPU was pegged for whatever reason. I did a reboot of the server, and it fixed the issue. I haven’t seen it since then after upgrading the server. 

        I’ve tried rebooting the server. Unfortunately, it doesn’t appear to change the outcome

        hmm ..do you have the console installed anywhere? Can you try and access from there. Did you check the obvious (DNS, cna ping out, etc.)

        It’s running on the database server. My division is keeping the environment up for legacy records only after we were acquired by another company. So, I don’t contract support to lean on for this

          B
          • bohallc
          • Author
          • Not a newbie anymore
          • April 24, 2026

          I have also tried running the install again to see if any parts were missed. There’s still no change in what I see. As of now, the console just freezes at the aforementioned screen shown above. Logs still aren’t showing anything alarming, or pointing toward something that should be addressed. 

            coolsport00
            Forum|alt.badge.img+22
            • coolsport00
            • Veeam Legend
            • April 24, 2026

            Understood ​@bohallc . Then your best bet is to contact Veeam Support. Keep us posted on what they say if you could. 

            Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
            Chris.Childerhose
            Forum|alt.badge.img+21
            • Chris.Childerhose
            • Veeam Legend, Veeam Vanguard
            • April 24, 2026

            You can also try running this AV exclusion script (version 1.1) by Lukas on the community here to see if that helps - https://github.com/lukas-kl/veeam-win-av-script/

            I have found it to help with the console quite a bit.

            Chris Childerhose (Enterprise Architect) - VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
            B
            • bohallc
            • Author
            • Not a newbie anymore
            • April 24, 2026

            I submitted a case ticket. I’ll let you know what I get back as soon as I get a response

              coolsport00
              Forum|alt.badge.img+22
              • coolsport00
              • Veeam Legend
              • April 24, 2026

              I submitted a case ticket. I’ll let you know what I get back as soon as I get a response

              Cool. Thanks. Probably doesn’t hurt to try to do folder/file A/V exclusions as Chris suggested to see if that helps.

              Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
                Chris.Childerhose
                Forum|alt.badge.img+21
                • Chris.Childerhose
                • Veeam Legend, Veeam Vanguard
                • April 24, 2026

                Please let us know what Support says, and definitely try that script to do the AV exclusions.  It does help quite a bit, as I have seen.

                Chris Childerhose (Enterprise Architect) - VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
                kciolek
                Forum|alt.badge.img+4
                • kciolek
                • Influencer
                • April 24, 2026

                I submitted a case ticket. I’ll let you know what I get back as soon as I get a response

                great! Let us know what they come back with.

                Ken Ciolek | SHI Labs Data Protection & Storage Lead | Object First Ace | Commvault Global Ambassador
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