I think we are seeing this with customers but haven't heard any more about fixing.  Hopefully you get it resolved.

I’ll have to double check my server, but there’s a possibility that I’ve seen this as well.

Edit:  Looks like it’s a different error I’m seeing….

Thank you @Chris.Childerhose @dloseke. The screen capture is below:

I dug into the logs and noticed, “Warning: The remote server returned an error: (503) Server Unavailable.”

Just FYI.

The new CU patch (7.1.0.1501 P20240123) does not fix this issue. I am working with Veeam support and hope this issue can be solved soon.

Patch just came out I believe:

https://www.veeam.com/kb4533

Thanks for the update, Cary and let us know what fixes it.

@Rick Vanover I did install the patch, but unfortunately it didn’t fix this issue. 

For sure.

I’m checking with the Product Manager on the side.

@Rick Vanover Thank you!

I uploaded all logs in the support case 07110265, just in case the Product Manager needs them.

Did this issue get fixed? I am having 2 warnings with timeout message for item versions.

I believe the most recent patch did.  Check here to see - https://www.veeam.com/kb4106

In my case, I contacted the user to ensure the file existed. He said the file doesn’t need to be backed up and removed. Sorry, I have no clues.

Still seeing the error after applying the patch, unfortunately.

We are also seeing one of these warning since last month for a client’s sharepoint : 

6/29/2024 2:09:50 AM :: Processing site https://XXX.sharepoint.com/sites/Clients finished with warning: Failed to backup item version: /XXX/999/XXX/XXX/XXX.zip, version: 1.0, Download wait timeout exceeded :: 0:43:48

I think I will have to contact the user 

Edit : The ZIP file is 8 GB, I think that’s the cause 

whoops, jumped the gun here, wrong issue ;)

From the 2 issues we had, the first one I fixed by accessing the user’s OneDrive files with an admin account and deleting the exact version shown in the warning.

Unfortunately this didn’t work on the second user. It was resolved by contacting the user and asking them to copy the file to another location not backed up by OneDrive, delete the file, then copy the file back.

Thanks, the first fix helped me. We deleted the first version of the file and the warning disappeared.

The file size wasn’t the issue 

Hi @CarySun  - I just wanted to follow up to see if you were able to resolve your issue with one of the posted comments or if you found another solution.  If you could update the thread and if one of the comments helped you mark that as best answer or if you found another solution post it and then mark it as best answer that would be great.  It will help others and the community to get answers/details for similar problems.