I have encountered it Failed to call RPC function'EpAgentCollectSystemlnfo': Machine doesn't have identifiers

hi ​@fjl 

Are all TCP ports open as per best practice?

Ports - Veeam Agent for Microsoft Windows Guide

Verify identifiers exist on the machine

• On the protected machine, run:

  cmd

  wmic csproduct get UUID, IdentifyingNumber

  or powershell

  Get-WmiObject Win32_ComputerSystemProduct | Select-Object UUID, IdentifyingNumber 
  
  -----------------------------------------------------------------------------------
  check this scripts
  
  Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
  
  <#
  .SYNOPSIS
    Checks system identifiers needed by Veeam Agent & Veeam Backup & Replication.
  
  .DESCRIPTION
    Veeam uses SMBIOS UUID, Serial Number, and other hardware/OS GUIDs to identify a machine.
    This script gathers them and flags if any are blank or default values.
  
  .NOTES
    Run this as Administrator.
  #>
  
  Write-Host "=== Veeam Identifier Check Script ===" -ForegroundColor Cyan
  
  # Helper function to flag missing/invalid IDs
  function Test-Identifier {
      param(
          [string]$Name,
          [string]$Value
      )
      if ([string]::IsNullOrWhiteSpace($Value) -or 
          $Value -match '^0+$' -or 
          $Value -match '^F+$' -or 
          $Value -match 'FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF') {
          Write-Host "${Name}: MISSING or INVALID" -ForegroundColor Red
      } else {
          Write-Host "${Name}: $Value" -ForegroundColor Green
      }
  }
  
  # SMBIOS UUID
  $uuid = (Get-WmiObject Win32_ComputerSystemProduct).UUID
  Test-Identifier -Name "SMBIOS UUID" -Value $uuid
  
  # System Serial Number
  $serial = (Get-WmiObject Win32_BIOS).SerialNumber
  Test-Identifier -Name "System Serial Number" -Value $serial
  
  # Identifying Number
  $idNum = (Get-WmiObject Win32_ComputerSystemProduct).IdentifyingNumber
  Test-Identifier -Name "Identifying Number" -Value $idNum
  
  # Motherboard Serial Number
  $mbSerial = (Get-WmiObject Win32_BaseBoard).SerialNumber
  Test-Identifier -Name "Motherboard Serial Number" -Value $mbSerial
  
  # Machine SID
  $sid = (Get-WmiObject Win32_UserAccount -Filter "LocalAccount=True AND Name='Administrator'").SID
  Test-Identifier -Name "Machine SID" -Value $sid
  
  Write-Host "`nCheck complete. If anything above is MISSING/INVALID, Veeam may fail to register this machine." -ForegroundColor Yellow
  

  If they are blank or FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF, you need to set valid SMBIOS data

• Another check, try delete this folder C:\ProgramData\Veeam\Endpoint\Data\ folder (this forces Veeam to re-register the machine)

• Uninstall Veeam Agent for Windows from the endpoint.

  • Reboot.

  • Reinstall from VBR’s Protection Group deployment.

• Is the user veeamsys part of the Local Administrators group?

hi ​@fjl 

 

Are all TCP ports open as per best practice?

Ports - Veeam Agent for Microsoft Windows Guide

 

Verify identifiers exist on the machine

• On the protected machine, run:

  cmd

  wmic csproduct get UUID, IdentifyingNumber

  or powershell

  Get-WmiObject Win32_ComputerSystemProduct | Select-Object UUID, IdentifyingNumber 
  
  -----------------------------------------------------------------------------------
  check this scripts
  
  Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
  
  <#
  .SYNOPSIS
    Checks system identifiers needed by Veeam Agent & Veeam Backup & Replication.
  
  .DESCRIPTION
    Veeam uses SMBIOS UUID, Serial Number, and other hardware/OS GUIDs to identify a machine.
    This script gathers them and flags if any are blank or default values.
  
  .NOTES
    Run this as Administrator.
  #>
  
  Write-Host "=== Veeam Identifier Check Script ===" -ForegroundColor Cyan
  
  # Helper function to flag missing/invalid IDs
  function Test-Identifier {
      param(
          [string]$Name,
          [string]$Value
      )
      if ([string]::IsNullOrWhiteSpace($Value) -or 
          $Value -match '^0+$' -or 
          $Value -match '^F+$' -or 
          $Value -match 'FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF') {
          Write-Host "${Name}: MISSING or INVALID" -ForegroundColor Red
      } else {
          Write-Host "${Name}: $Value" -ForegroundColor Green
      }
  }
  
  # SMBIOS UUID
  $uuid = (Get-WmiObject Win32_ComputerSystemProduct).UUID
  Test-Identifier -Name "SMBIOS UUID" -Value $uuid
  
  # System Serial Number
  $serial = (Get-WmiObject Win32_BIOS).SerialNumber
  Test-Identifier -Name "System Serial Number" -Value $serial
  
  # Identifying Number
  $idNum = (Get-WmiObject Win32_ComputerSystemProduct).IdentifyingNumber
  Test-Identifier -Name "Identifying Number" -Value $idNum
  
  # Motherboard Serial Number
  $mbSerial = (Get-WmiObject Win32_BaseBoard).SerialNumber
  Test-Identifier -Name "Motherboard Serial Number" -Value $mbSerial
  
  # Machine SID
  $sid = (Get-WmiObject Win32_UserAccount -Filter "LocalAccount=True AND Name='Administrator'").SID
  Test-Identifier -Name "Machine SID" -Value $sid
  
  Write-Host "`nCheck complete. If anything above is MISSING/INVALID, Veeam may fail to register this machine." -ForegroundColor Yellow
  

  If they are blank or FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF, you need to set valid SMBIOS data

• Another check, try delete this folder C:\ProgramData\Veeam\Endpoint\Data\ folder (this forces Veeam to re-register the machine)

• Uninstall Veeam Agent for Windows from the endpoint.

  • Reboot.

  • Reinstall from VBR’s Protection Group deployment.

• Is the user veeamsys part of the Local Administrators group?

 

 

Okay, I'll give it a try first

If the above fails I would suggest a support ticket as this will be resolved faster that way.