Error restoring files in Veeam agent for windows

Hi ​@robberry -

Look in Services.msc of the computer you’re trying to restore to and verify if the Veeam Installer Service is running and/or installed (and running).

Thanks for helping with this. I don’t seem to have the Veeam Installer Service. It’s just not present. I think the install went okay when it installed. I’m using 13.0.1.120 on Win 11.

I don’t have the a test system to look, but look in the Veeam Agent for Windows install folder... somewhere in C:\Program Files\Veeam\Endpoint Backup\ folder there should maybe be a “installers” folder? Try and find the standalone veeam.installer exe in there and install it.

Thanks again.

I couldn’t find that in the Veeam folder.

From some googling, it seems that if you are running the Standalone version of the agent (installed manually without being pushed from a VBR console), that the service is omitted because the agent manages its own updates and processes locally.

Hi ​@robberry,

You could try to re-install the Agent on your system to ensure that the files are present and the services are running - don’t forget to reboot before and after that process.

If that still doesn’t work you can try if a backup can be created, that could kind of verify that the Agent is installed properly.

When all that doesn’t help I’d suggest opening a Veeam Support ticket. Even though you are on the free license (Community edition) you can have support.

Feel free to keep us posted!

Best

Lukas

​@robberry - Just following up on this topic to see if you got an answer and are able to mark the best answer even if it is your answer.  This way the community can see and it will help others.

Sorry to hear that.  Hopefully at some point you will get it fixed or addressed.  Always here to assist in any way.

Thanks for the update ​@robberry . Sorry we weren’t able to help further.