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Hello Everyone,

We are using Veeam Data Cloud for Microsoft 365 Flex with a license for 250 users.

During the initial setup, we tested with 1 user to validate the configuration. After confirming everything was working properly, we deleted this backup job and created a new policy to protect the actual 250 production users.

However, we are still seeing the backup for the original test user, and the license usage shows 251 users consumed, even though our license count is 250.

I have a few questions regarding this situation:

  1. How can we delete or revoke this test user so that it no longer consumes a license?

  2. If we keep the test user without removing it, will this impact production users (e.g., only 249 users protected)?

  3. Is there any automatic cleanup or retention process that eventually removes old test accounts from the license count, or must it always be handled manually?

Any guidance on how to properly handle this case would be greatly appreciated.

Thanks in advance for your support.

 

Hi!

I’m one of the solution engineers from the VDC team so I can help:

 

  1. How can we delete or revoke this test user so that it no longer consumes a license? - Licenses are automatically revoked after 31 days of not protecting a user.

  2. If we keep the test user without removing it, will this impact production users (e.g., only 249 users protected)? - You’ll be able to exceed your license count and this will balance back to 250 when you’re just protecting 250 users and your test user has been revoked.

  3. Is there any automatic cleanup or retention process that eventually removes old test accounts from the license count, or must it always be handled manually? - In some scenarios support can assist with this, that is usually tied to deleting the test user’s data. Otherwise your data is retained for the duration you specified at onboarding.

Easiest thing would be to exceed your user license quota by 1 month as unless you’re using Azure Marketplace as your source of licensing, you won’t be automatically charged for that one extra seat.

interesting.

Good info Michael! As I don’t use VDC, I wasn’t aware of some of those licensing ‘features’. Thank you!

Hi!

I’m one of the solution engineers from the VDC team so I can help:

 

  1. How can we delete or revoke this test user so that it no longer consumes a license? - Licenses are automatically revoked after 31 days of not protecting a user.

  2. If we keep the test user without removing it, will this impact production users (e.g., only 249 users protected)? - You’ll be able to exceed your license count and this will balance back to 250 when you’re just protecting 250 users and your test user has been revoked.

  3. Is there any automatic cleanup or retention process that eventually removes old test accounts from the license count, or must it always be handled manually? - In some scenarios support can assist with this, that is usually tied to deleting the test user’s data. Otherwise your data is retained for the duration you specified at onboarding.

Easiest thing would be to exceed your user license quota by 1 month as unless you’re using Azure Marketplace as your source of licensing, you won’t be automatically charged for that one extra seat.

Good to know! Thank you

Thanks ​@MicoolPaul for sharing this fruitful information. I have a couple of additional clarifications I’d like to request:

  1. Is there any grace allowance for exceeding the actual licensed number of users? For example, if the number of active users temporarily increases beyond the licensed capacity.

  2. Are there any mailbox types that do not consume a license, such as room mailboxes, scheduling mailboxes, or system mailboxes?

Appreciate your guidance on these points.

 

Hi Ahmed, we support overages yes, so you can exceed your license count and then either drop back to your allocated amount or co-term additional licenses. There’s no equivalent to the 10% grace period of VB365 as this service includes compute/storage/networking costs so there’s an extra element of the cost to the service here.

Yes we follow the Microsoft licensing model for mailboxes. So mailboxes that don’t consume licenses such as unlicensed room/scheduling/shared mailboxes etc, don’t consume a license. If the mailbox does consume a license (E.G. assigning EOP2 to a Shared Mailbox) it will consume a license.

Thanks again ​@MicoolPaul 

So, if the number of users temporarily exceeds our licensed capacity of 250 within the same backup policy, will this affect the backup of the 250 licensed users already included? For example, will the system skip any of the originally protected 250 users in order to include the additional ones during the backup process?

 

Nope you will just go over your license allocation but protection will continue :)

Thanks so much, ​@MicoolPaul ! 🙏🏻

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