This is a short story I recently experienced with a customer of mine…
Some months ago we got a request from Veeam 😉 with an opportunity for a new customer.
This customer was using a lot of standalone Hyper-V hosts in combination with Oracle databases and was using a competitor software as their backup solution.
They were not happy about the stability of the product and neither about the delivered support of the backup-vendor.
Therefore they were searching for other backup-vendors and of course they ended up at Veeam.
They contacted Veeam because they wanted more information about the product and if Veeam could deliver a design that perfectly matches the requirements of the customer.
Veeam transferred this opportunity to my company (being a gold MSP).
The accountmanager of my company and myself had a meeting with this customer to know what their requirements were.
Afterwards I created a design that perfectly matched all their requirements and even more 😉.
The customer was very happy with the design and costs and eventually signed the contract.
A couple of weeks ago I went to the customer to implement the new Veeam backup design.
After a few days, all of a sudden the customer needed to restore 2 simple files from the file-server.
But this had to be done with the competitor backup-software because it was from a week ago and with Veeam I only had some restore points (3 days or so).
They restored those 2 simple files and that took 45 minutes until they were restored to the original location !!!
As a test, I restored the same files with Veeam (but of course not from the same restore point but a couple of days sooner) and that took 15 seconds !!!
I showed this to the customer, and the customer confirmed they were very pleased and releaved with this new backup-software and design.
The combination of the best backup-software (VEEAM : IT JUST WORKS) and a good design by a certified Veeam architect did this 😉 !!!!
As outcome : a very happy and satisfied customer !!! That’s why we are doing this 😊.