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Fix Sending e-mail report issue after upgrade to Veeam Backup and Replication 12/12.1

  • January 5, 2024
  • 8 comments
  • 8170 views
CarySun
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The email notifications are not working after upgrading from v11 to v12 (v12.1), including sending the test email.

There are warnings on the backup jobs: " Sending e-mail report Details: The remote certificate is invalid according to the validation procedure. "

 

 

 

Every time you send an email report, Veeam Backup and Replication v12.1 validates the certificate received from your email server during email report configuration, indicating that the certificate has likely been modified.

 

It's easy to fix this issue, you need to open the global email notification settings and save the configuration again, accept the verify certificate prompted and save the settings.

Veeam Vanguard | VMCE 2024 | Microsoft MVP | Cisco Insider Champion | CISCO CCIE #4531 | Web Site - carysun.com | Blog Site - gooddealmart.com | Blog Site - checkyourlogs.net | X: @SifuSun | LinkedIn: https://www.linkedin.com/in/sifusun/ | Amazon Author: https://Amazon.com/author/carysun

8 comments

Chris.Childerhose
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  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • 9585 comments
  • January 5, 2024

Never ran in to this issue but thanks for posting the fix for it.  Will keep an eye out as we upgrade to 12.1.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
CarySun
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  • CarySun
  • Author
  • Veeam Vanguard
  • 206 comments
  • January 5, 2024

@Chris.Childerhose It didn’t happen for every upgrading. One of the customers has this issue only. FYI.

Veeam Vanguard | VMCE 2024 | Microsoft MVP | Cisco Insider Champion | CISCO CCIE #4531 | Web Site - carysun.com | Blog Site - gooddealmart.com | Blog Site - checkyourlogs.net | X: @SifuSun | LinkedIn: https://www.linkedin.com/in/sifusun/ | Amazon Author: https://Amazon.com/author/carysun
C
  • csalvado
  • New Here
  • 1 comment
  • January 8, 2024

Same problem with windows server 2019.  I have upgraded version 12 to 12.1 and e-mail notifications are not working.

Moustafa_Hindawi
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Thank you @CarySun 

Moustafa Hindawi | Blogger | Nutanix Technology Champion | NCSE | NCM-MCI | VMCE | 2xVCAP-DTM & DCV | 2xVCP-NV & CMA | LinkedIn: https://www.linkedin.com/in/moustafaadelmoustafa/ | My Blog: https://cloudwhales.co.uk/author/mhindawi/
CarySun
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  • CarySun
  • Author
  • Veeam Vanguard
  • 206 comments
  • January 17, 2024

@Moustafa_Hindawi , you are welcome!

Veeam Vanguard | VMCE 2024 | Microsoft MVP | Cisco Insider Champion | CISCO CCIE #4531 | Web Site - carysun.com | Blog Site - gooddealmart.com | Blog Site - checkyourlogs.net | X: @SifuSun | LinkedIn: https://www.linkedin.com/in/sifusun/ | Amazon Author: https://Amazon.com/author/carysun
T
  • Trilogik Srl
  • New Here
  • 2 comments
  • February 22, 2024

This works only for a few days.. still searching for the definitive solution 😫

Chris.Childerhose
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  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • 9585 comments
  • February 22, 2024

This works only for a few days.. still searching for the definitive solution 😫

Have you contacted Support to get further assistance?

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
M

I had a similar issue. We stopped getting our e-mail notifications the last 2 days.

We use SMTP2GO to send mails and they got a new wildcard certificate (*.smtp2go.com) issued on the 20th of may 2024. In Veeam we define the hostname as mail.smtp2go.com and this gives a “certificate mismactch” issue when (re)-applying the e-mail settings in VBR. 

I just presssed “Continue” on the prompt.

Attached screenshot for reference if anyone else using SMTP2Go stumbles upon this. This thread was search result number 2 when searching for: “Sending e-mail report Details: The remote certificate is invalid according to the validation procedure."

 


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