Error: Access is denied

Hi ​@netadminWDG 

Hi!

A couple of things I would check here.

First, what credentials did you use when adding the Windows servers/repositories? Are they domain accounts, the built-in Administrator account, or newly created local administrator accounts?

If you are using a local account that was simply added to the local Administrators group, Windows Remote UAC restrictions may still result in “Access is denied”.

I would also check whether the error is happening when accessing the source infrastructure, deploying/starting a Veeam component, or when accessing the repository. The exact point where the job fails would help narrow it down considerably.

Regarding the logs, on a Windows VBR server you should normally find the job/component logs under:

C:\ProgramData\Veeam\Backup\

You can also collect them directly from the console through Help > Support Information.

If you can share the complete job error/details and let us know whether the servers are domain joined or in a workgroup, we can probably narrow it down pretty quickly.

Further to this what environment are you trying to back up VMware, Hyper-V, etc?  Details are always key when asking for assistance as it could point in a specific direction.

I’d like to know where/when exactly you’re getting access denied ​@netadminWDG . If you’re running your Jobs with AAIP/guest processing, that’s more than likely your culprit - bad AAIP credentials and/or credentials format; or, is it when trying to utilize a Proxy...or Repo? We also assume you’re running latest VBR v13.1.x? Sharing more details will allow us to help further if we can.

Best.

Hi,

Thanks for all of the responses.

I am using a domain account that is already set up as a member of the domain wide Backup operators group.

I have manually added the Windows server and installed the relevant client software from the backup server with no issue. If I run a rescan, this completes with no issue.

I then create a new backup job, add the server with the domain account and set the job up as required.

IT is when I run the job, it starts and within 10 seconds it fails with the access denied error.

When I browse to the folder for the log files, the folder is empty.

Thanks

If there are no logs then I would create a support case to figure out what is going on.

Hi,

Thanks. I have a support case logged.

​@netadminWDG - I would do a couple other things while you wait on Support:

• On the target server you’re trying to Backup, disable UAC (though I don’t think this matters; this matters for times when you’re attempting to add Windows servers as Managed Servers though)
• I’d review folder/file exclusions for A/V on your VBR server:

https://www.veeam.com/kb1999

Those are the only further suggestions I have. I’d be curious to hear what Support finds out, if you could post their resolution when able.

Best.

Yes, will do. Thanks.

Glad to hear you got it fixed regardless and it is working as you expected.

When in doubt...”re-do” 😁

Glad you got it ​@netadminWDG And thanks for sharing what you did to resolve the issue.

Best.