First off, thank you for making this forum to discuss VRO-specific topics. Being a new customer to the product, we have experienced a number of confusing and downright frustrating items. Having that recent insight, I’d like to suggest the following off the top of my head:
1> Provide a clear walk-thru beginning to end of some simple scenarios such as:
a. A video demonstrating how the product is intended to work.
b. Beginning to end setup providing a RPO/RTO reports of in-place testing of replicated VM’s.
c. How to fail over one or more VM’s.
2> Document how all the pieces fit together. When going through the installation, it was too easy to get lost between what gets setup and where in VRO, Veeam One, B&R, VMware, etc. There is a lot of interdependency and it isn’t concisely documented anywhere I could find. But if you miss one piece, dependent processes don’t work and it’s difficult to know where you went wrong. For example, trying to test a DR plan, but the compute resources don’t populate and it’s not clear what needs fixed in order to proceed.
3> The overall design could be greatly simplified, I believe. VeeamOne integration seemed to make it even more confusing than before. Something like a wizard to help guide you through steps is needed.
We’re still trying to get off the ground with it, and even support people have struggled at times. We’re looking forward to getting our reports needed for ISO & SOC compliance, but it has been a much harder journey than we anticipated. One of these days….
Best regards,
Ed Ellks, TranzAct Technologies
