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Veeam Backup Service fails to start

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I've upgraded Veeam Backup & Replication from version 11 to 12.1 and now the Veeam Backup Service won't start with Error 1064: An exception occurred and event:

Service cannot be started. System.Exception: Unable to find distributive veeamtransport_*.deb
   at Veeam.Backup.ProxyProvider.CLinuxComponentDistribInfoResolver.ResolveImpl(CLinuxComponentInfo componentInfo, Nullable`1 managedPackageType)
   at Veeam.Backup.ProxyProvider.CLinuxComponentDistribInfoResolver.ResolveVersion(CLinuxComponentInfo componentInfo)
   at Veeam.Backup.Core.CHostComponentsHelper.GetLinuxComponentDistribInfo(EComponentType componentType)
   at Veeam.Backup.Core.CHostComponentsHelper.ResolvePkgDistribInfos()
   at Veeam.Backup.Core.SDistribsInfo.ResolveImpl()
   at Veeam.Backup.Core.SDistribsInfo.get_Info()
   at Veeam.Backup.Core.CHostComponentsHelper.UpdateUpgradeStatus()
   at Veeam.Backup.ServiceLib.CVbServiceImpl..ctor(CVbEnvironment env, CTerminationMediator terminator)
   at Veeam.Backup.Service.CVeeamBackupSvc.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Best answer by davidfainhstein

Just wanted to report back that complete uninstall & reinstall fixed the problem.

Thank you all for the help!

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9 comments

PeteSteven
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  • August 9, 2024

This is a strange problem, as it refers to a .deb file, which should not be a problem for me when starting the Veeam backup service.
Did you have any error messages during the update?

I would open a Veeam ticket.
Alternatively, if you have a config backup, you could try uninstalling Veeam, then reinstalling and then restoring the Veeam config from the config backup. But only do this if you are sure that you have the password of the config backup.

Translated with DeepL.com (free version)

Peter Steffan - My Blog: petersvirtualworld.de
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coolsport00
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Hi @davidfainhstein -

Welcome to the Community! Have you tried to run a repair installation of Veeam to see if Veeam can replace the file that seems to have gotten removed or changed somehow?

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
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I would suggest the repair as Shane posted and if that does not help then contact support.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | vExpert 6* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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  • August 9, 2024
PeteSteven wrote:

This is a strange problem, as it refers to a .deb file, which should not be a problem for me when starting the Veeam backup service.
Did you have any error messages during the update?

I would open a Veeam ticket.
Alternatively, if you have a config backup, you could try uninstalling Veeam, then reinstalling and then restoring the Veeam config from the config backup. But only do this if you are sure that you have the password of the config backup.

Translated with DeepL.com (free version)

During the final stage of the update, it failed during the 8th faze of starting the services. I do have a config backup. Will try to uninstall end reinstall on Sunday. Thanks.

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coolsport00 wrote:

Hi @davidfainhstein -

Welcome to the Community! Have you tried to run a repair installation of Veeam to see if Veeam can replace the file that seems to have gotten removed or changed somehow?

Hey.

Yes, did tried to repair. Same result. Will try to completely uninstall and reinstall…

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Chris.Childerhose
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Keep us posted on how it goes @davidfainhstein so we can mark a solution to the problem to assist others that may run in to the same problem.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | vExpert 6* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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    davidfainhstein
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  • August 9, 2024

Just wanted to report back that complete uninstall & reinstall fixed the problem.

Thank you all for the help!

coolsport00
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Glad to hear you resolved the issue.

 
 
 
Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | vExpert 6* | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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davidfainhstein wrote:

Just wanted to report back that complete uninstall & reinstall fixed the problem.

Thank you all for the help!

Awesome...glad you got it sorted @davidfainhstein 

Shane Williford - Veeam VMCA/VMCE | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
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