Veeam Agent 5.0.3.4708 for Microsoft Windows Installation Failed

Indeed - I believe we need a newer version of the Agent.

Hello,

Try with the latest version Veeam Agent version is 5.0.3, and see if you got the same error :)

Hi guys, thanks for the feedback! This is for Windows 10 and I am trying to install the latest version of Veeam version 5.0.3.4708 so the solution you suggested doesn’t apply.

Well it’s always a good idea to take the latest version.

Hi Rick,

Yes that is correct, the failed Veeam installation is when I try to install Veeam version 5.0.3.4708 (latest version) onto my computer. Is there a workaround this or any solution?

What is the amount of free space on the system?  This is the only idea that comes to me as to why the installation may not succeed. 

There is currently 784 GB of free space / storage and 145 GB of used space.

That’s not the problem then - I recommend you open a case @rnrconsultants  - I’m not really a good log diver unfortunately.

I reckon you need to look at the sql installer error logs for this. As it’s the shared management objects I’d suggest running the installer for that separately to identify the error

Thanks Rick, I opened a case yesterday and have not received a response. So I thought I’d just post up my issue here in case someone else ran into a similar issue.

Hello,

Have you check on the antivirus or gpo side ? Maybe you have some limitation here ?

Hi Stabz,

Yes, I did and I uninstalled the antivirus. Still no luck. 

Really strange, you can try to install the prerequisites manually :/ 

Oct 11, 2022: I am also unable to install the Veeam Agent for Windows, in Windows-11, [5.0.3.4708]. I tried invoking the two powershell command line instructions (in another post) to create some registry entries but the instructions had no effect.  I spoke to someone in the Veeam “sales” department (only place to speak to a HUMAN if you don’t have a business account) today, Oct 11,2022 and I was told that their development engineers are VERY much aware of the problem. It will NOT install in Windows 11. They said, “They’re working on fixing the issue.” They were unable to provide an anticipated time of when the resolution of this problem will occur. But they are aware of it and they know that it doesn’t work with WIN-11.

October 21, 2022: Anyone heard if the Windows 11 issue has been fixed yet?

I have not but I do have the new agent that comes in V12 if you want to test that. It would have any previously documented fixes incorporated.

i am not able to install windows agent on windows 8 R2 can any one help me on this

i am getting this error

23 13:17:57][INFO] Creating Installer Application instance.
[09.02.2023 13:17:57][INFO] Installer Application instance created.
[09.02.2023 13:18:02][INFO] InstallerEngine session started.
[09.02.2023 13:18:02][INFO] Stopping tray application.
[09.02.2023 13:18:02][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[09.02.2023 13:18:02][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[09.02.2023 13:18:02][INFO] Stopping exisitng services...
[09.02.2023 13:18:02][INFO] Service name: VeeamEndpointBackupSvc
[09.02.2023 13:18:02][INFO] Service process: Not specified
[09.02.2023 13:18:02][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.WindowsService.InitController()
   at Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[09.02.2023 13:18:02][INFO] Service is not installed, skipping.
[09.02.2023 13:18:02][INFO] Exisitng services have been stopped.
[09.02.2023 13:18:02][INFO] Checking presence of Microsoft Universal C Runtime redist.
[09.02.2023 13:18:02][INFO] 'ucrtbase.dll' module is found, redistributable is already installed.
[09.02.2023 13:18:02][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[09.02.2023 13:18:02][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[09.02.2023 13:18:02][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[09.02.2023 13:18:02][INFO] Required version: 11.4.7001.0; Found version: 11.4.7001.0
[09.02.2023 13:18:02][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[09.02.2023 13:18:02][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[09.02.2023 13:18:02][INFO] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[09.02.2023 13:18:02][INFO] Required version: 11.4.7001.0; Found version: 11.4.7001.0
[09.02.2023 13:18:02][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[09.02.2023 13:18:02][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is not found, redistributable is not installed.
[09.02.2023 13:18:02][INFO] Installing 'SQL Server 2012 Express LocalDB' redistributable...
[09.02.2023 13:18:02][INFO] Package path: C:\Users\ADMINI~1\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SqlLocalDB.msi
[09.02.2023 13:19:41][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.Redists.SqlLocalDbRedist.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.RedistManager.InstallWithProgressHandling(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[09.02.2023 13:19:41][ERROR] Installation failed.
[09.02.2023 13:19:41][INFO] InstallerEngine session completed. Result = Failed

The only way we have fixed this is to reset windows 10, leave the data but remove apps.  Then reinstall Veeam from scratch.