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Veeam Agent 5.0.3.4708 for Microsoft Windows Installation Failed


Userlevel 1

Unable to install Veeam Version 5.03 onto my computer. When I attempt to and run as an administrator, I receive the following error: Installation was interrupted, or something did not work, as expected. For more information, see the installation logs.

 

[08.08.2022 10:57:53][INFO] Creating Installer Application instance.
[08.08.2022 10:57:53][INFO] Installer Application instance created.
[08.08.2022 10:58:23][INFO] InstallerEngine session started.
[08.08.2022 10:58:23][INFO] Stopping tray application.
[08.08.2022 10:58:23][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[08.08.2022 10:58:23][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[08.08.2022 10:58:24][INFO] Stopping exisitng services...
[08.08.2022 10:58:24][INFO] Service name: VeeamEndpointBackupSvc
[08.08.2022 10:58:24][INFO] Service process: Not specified
[08.08.2022 10:58:24][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.WindowsService.InitController()
   at Veeam.Setup.Common.Util.WindowsService..ctor(String serviceName, String serviceProcess)
   at Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[08.08.2022 10:58:24][INFO] Service is not installed, skipping.
[08.08.2022 10:58:24][INFO] Exisitng services have been stopped.
[08.08.2022 10:58:24][INFO] Checking presence of Microsoft Universal C Runtime redist.
[08.08.2022 10:58:24][INFO] 'ucrtbase.dll' module is found, redistributable is already installed.
[08.08.2022 10:58:24][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[08.08.2022 10:58:24][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[08.08.2022 10:58:24][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[08.08.2022 10:58:24][INFO] Installing 'Microsoft SQL Server System CLR Types' redistributable...
[08.08.2022 10:58:24][INFO] Package path: C:\Users\Admin\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x86\SQLSysClrTypes.msi
[08.08.2022 10:58:59][INFO] Installation of 'Microsoft SQL Server System CLR Types' redistributable is complete.
[08.08.2022 10:58:59][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[08.08.2022 10:58:59][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[08.08.2022 10:58:59][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[08.08.2022 10:58:59][INFO] Installing 'Microsoft SQL Server 2012 Management Objects' redistributable...
[08.08.2022 10:58:59][INFO] Package path: C:\Users\Admin\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x86\SharedManagementObjects.msi
[08.08.2022 11:01:44][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.Redists.SqlSmoRedist.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.RedistManager.InstallWithProgressHandling(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[08.08.2022 11:01:44][ERROR] Installation failed.
[08.08.2022 11:01:44][INFO] InstallerEngine session completed. Result = Failed

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Best answer by MicoolPaul 9 August 2022, 08:14

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17 comments

Userlevel 7
Badge +1

Really strange, you can try to install the prerequisites manually :/ 

Oct 11, 2022: I am also unable to install the Veeam Agent for Windows, in Windows-11, [5.0.3.4708]. I tried invoking the two powershell command line instructions (in another post) to create some registry entries but the instructions had no effect.  I spoke to someone in the Veeam “sales” department (only place to speak to a HUMAN if you don’t have a business account) today, Oct 11,2022 and I was told that their development engineers are VERY much aware of the problem. It will NOT install in Windows 11. They said, “They’re working on fixing the issue.” They were unable to provide an anticipated time of when the resolution of this problem will occur. But they are aware of it and they know that it doesn’t work with WIN-11.

Userlevel 7
Badge +8

Hi, it failed to install “Microsoft SQL Server 2012 Management Objects”. I noticed you said computer and not server, any chance you’re trying to install this on Windows 11?

 

If so it’s likely this:

 

Userlevel 7
Badge +8

I reckon you need to look at the sql installer error logs for this. As it’s the shared management objects I’d suggest running the installer for that separately to identify the error

Userlevel 1

Hi Stabz,

 

Yes, I did and I uninstalled the antivirus. Still no luck. 

October 21, 2022: Anyone heard if the Windows 11 issue has been fixed yet?

Userlevel 7
Badge +6

I have not but I do have the new agent that comes in V12 if you want to test that. It would have any previously documented fixes incorporated.

Userlevel 7
Badge +6

Indeed - I believe we need a newer version of the Agent.

Userlevel 7
Badge +1

Hello,

Try with the latest version Veeam Agent version is 5.0.3, and see if you got the same error :)

Userlevel 1

Hi guys, thanks for the feedback! This is for Windows 10 and I am trying to install the latest version of Veeam version 5.0.3.4708 so the solution you suggested doesn’t apply.

Userlevel 7
Badge +6

Well it’s always a good idea to take the latest version.

Userlevel 1

Hi Rick,

Yes that is correct, the failed Veeam installation is when I try to install Veeam version 5.0.3.4708 (latest version) onto my computer. Is there a workaround this or any solution?

Userlevel 7
Badge +6

What is the amount of free space on the system?  This is the only idea that comes to me as to why the installation may not succeed. 

Userlevel 1

There is currently 784 GB of free space / storage and 145 GB of used space.

Userlevel 7
Badge +6

That’s not the problem then - I recommend you open a case @rnrconsultants  - I’m not really a good log diver unfortunately.

Userlevel 1

Thanks Rick, I opened a case yesterday and have not received a response. So I thought I’d just post up my issue here in case someone else ran into a similar issue.

 

 

Userlevel 7
Badge +1

Hello,

Have you check on the antivirus or gpo side ? Maybe you have some limitation here ?

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