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Veeam Backup for AWS - Restore Instance or EBS Volumes Failed with timeout

 

We are trying to restore an Ec2 instance or the EBS volume itself but we are getting a timeout error. The get id of the volume to be restored is generated, but the resource is not created.
The following messages are displayed in the logs
  11.02.2025 11:53:00.375] <10ac> Info         Creating temp resource: eCCloudTempResource] Id: '4c089da9-12ee-45ed-8cba-9d8e16b43d8a' ResourceId: 'vol-0a70a25fdf6e95f61' ResourceType: 'Disk' LocationId: '7111a4d7-2c16-4f08-ad44-29da76fcc61e' CloudAccountId: '5c4fd4b6-79a8-4b0b-a85d-e03ad3a6cb3a' LeaseId: '6f9cdea5-3611-4e32-902c-4eaf7d780d22'711.02.2025 11:53:00.382] <10ac> Info         AmazonStateAwaiter] Awaiting volume 'vol-0a70a25fdf6e95f61' for states 5'Available']. Timeout: 1800 sec.i11.02.2025 11:53:00.385] <10ac> Info         gCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'. 11.02.2025 11:53:15.484] <10ac> Info         lCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.s11.02.2025 11:53:30.553] <10ac> Info         0CDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.g11.02.2025 11:53:45.667] <10ac> Info          CDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.]11.02.2025 11:54:00.758] <10ac> Info         .CDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.s11.02.2025 11:54:15.893] <10ac> Info         fCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.c11.02.2025 11:54:30.993] <10ac> Info         5CDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.D11.02.2025 11:54:46.082] <10ac> Info         lCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.11.02.2025 11:55:01.184] <10ac> Info          CDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.11.02.2025 11:55:16.292] <10ac> Info         lCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'. 11.02.2025 11:55:31.384] <10ac> Info         tCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'.111.02.2025 11:55:46.495] <10ac> Info         aCDefaultEc2VolumesManager] Getting volumes by ID: 'vol-0a70a25fdf6e95f61'. Please, has anyone experienced this issue

 

Thanks.

 

Just as an FYI the community is not “Support” and we help as best we can.  In this case I would suggest you open a Support Ticket for this issue to have them help you analyze the logs, etc.

​@Chris.Childerhose  thanks. 

 

I will proceed with the process of opening the case.

 

 

 

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