Veeam13 Deployment Licensing Error

Hi ​@mhakmd have you checked if you can update the License in your License Portal?

I had the issue the other way around when i try to get a trial license to run with a v12 version and had the same Error. I had to talk to our veeam representative to get a file that works with v12 because the trial Keys only worked with v13. 

In you can´t update the key via portal it would be the best to raise a Case with veeam support so that they can check and assist you. 

Regards

Chalid

Thanks Chalid for checking, yeah I tried to update the key via the portal but still wont work. I have opened the case now with Veeam, hopefully to resolve it.

Hi ​@mhakmd 

Let us know what support replied.

Check

Installing License - Veeam Backup & Replication Veeam Backup Enterprise Manager Guide

Licensing - Veeam Backup & Replication User Guide

Hi ​@mhakmd -

The only thing I can think of is maybe somehow you’re using a “Promo license” which doesn’t license Veeam Products, but rather adds instances to existing perpetual & subscription licenses?

https://helpcenter.veeam.com/docs/vbr/userguide/types_of_licenses.html?ver=13#free-licenses-

The only suggestion I have really is to contact the Veeam licensing team.

https://www.veeam.com/faq.html

Keep us posted how it goes.

​@mhakmd You can quickly check what license you have by opening the .lic file in a text editor.

A production license will show,
License type = Perpetual or Subscription
Package = Foundation

A trial license will show,
License type = Evaluation
Package = Premium

If your license shows Perpetual + Foundation, it confirms you are using a valid production license. However, with Veeam Data Platform v13 the installer only accepts licenses that are explicitly issued under the Veeam Data Platform product family. Legacy Backup and Replication production licenses even though valid, will be rejected during installation. Veeam license team or Sales rep can help you to covert the legacy license to V13 Veeam Data Platform license.