[VEEAM Patch Upgrade] Error upon component updates

Did you check the compatibility matrix for the supported Nutanix versions?

yes and it was supported can you suggest other solutions?

sounds like something cpu core related. ho many cpu cores and sockets does this ahvproxy have? Maybe change this and try update again? Or  Remove Proxy Role and try to deploy again?

how to validate this in ahvproxy or nutanix?

here’s what says in the logs

2024-09-16 17:29:09.168 [info    ] 819 [827] AgentController.TestNutanixConnection: TestNutanixConnection: started
2024-09-16 17:29:09.169 [info    ] 819 [827] NxBackupClient.Initialize: Initialize
2024-09-16 17:29:09.169 [info    ] 819 [827] NxBackupClient.Initialize: Initialize: using server certificate thumbprint: [3003623409F2BD115CA16B000F2E0280E4CB0792]
2024-09-16 17:29:09.179 [warning ] 819 [827] RestCli.verify_cb: Untrusted chain cert { Thumb: 3003623409F2BD115CA16B000F2E0280E4CB0792, Exp: 2012-12-04, Subj: /C=US/ST=CA/L=San Jose/O=Nutanix Inc./OU=Manageability/CN=*.nutanix.local, Issuer: /C=US/ST=CA/L=San Jose/O=Nutanix Inc./OU=Manageability/CN=*.nutanix.local }. Error: self signed certificate (depth: 0)
2024-09-16 17:29:09.423 [warning ] 819 [827] RestCli.verify_cb: Untrusted chain cert { Thumb: 3003623409F2BD115CA16B000F2E0280E4CB0792, Exp: 2012-02-04, Subj: /C=US/ST=CA/L=San Jose/O=Nutanix Inc./OU=Manageability/CN=*.nutanix.local, Issuer: /C=US/ST=CA/L=San Jose/O=Nutanix Inc./OU=Manageability/CN=*.nutanix.local }. Error: self signed certificate (depth: 0)
2024-09-16 17:29:09.613 [info    ] 819 [827] AgentController.TestNutanixConnection: TestNutanixConnection: success. Status: Success. Version: 6.5.5.6
2024-09-16 17:29:09.613 [info    ] 819 [827] NxBackupClient.Release: NxBackupClient::Release
2024-09-16 17:29:09.615 [info    ] 819 [827] AgentAPI.TestNutanixConnectionImpl: Leave, duration: 0.4 sec
2024-09-16 17:29:09.615 [info    ] 819 [827] NxBackupAgentService.TestNutanixConnection: Leave, duration: 0.4 sec
2024-09-16 17:30:09.613 [info    ] 819 [824] NxBackupAgentService.TestNutanixConnection: Enter
2024-09-16 17:30:09.613 [info    ] 819 [824] AgentAPI.TestNutanixConnectionImpl: Enter. proto.agent.ClusterConnectionInfo {
 "server_info": {
  "hostname": "172.17.200.201",
  "port": 9440,
  "username": "admin",
  "password": "******",
  "certificate": "3003623409F2BD115CA16B000F2E0280E4CB0792"
 },
 "nutanix_scsi_target_address": "172.17.200.201"
}

the cores and cpu is both 10 each

Hey
I saw a patch for Veeam Backup for Nutanix AHV Plug-In. Here is the link https://www.veeam.com/kb4654
Your error is not mentioned but it’s maybe linked.

Have you open a support case ?

No other suggestions other than the patch or a support ticket as mentioned.

Review the proxy appliance configuration by edit → right-click the Nutanix AHV backup appliance and select Properties → Next → Virtual Machine → Review the settings and save.  

https://helpcenter.veeam.com/docs/vbahv/userguide/ahv_proxy_troubleshoot.html?ver=6

alternativity, you can try remove the existing appliance and redeploy new proxy appliance.