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Veeam Backup Enterprise Manager Users

  • December 15, 2025
  • 8 comments
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hs08
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  • hs08
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HI..

I create user account for myself in Enterprise Manager

but when i logon using my account why i got error ‘Cannot find backed up machines where the user belongs to Local Administrators group’

 

Best answer by hs08

hi ​@Chris.Childerhose , after i add my user into VEM then the VEM server should be rebooted and now i can access using my account without any error.

Handian - VMCE2024
Chris.Childerhose

8 comments

Chris.Childerhose
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  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • December 15, 2025

Is your user account in the local administrators group on the VEM server?

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
hs08
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  • hs08
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  • December 15, 2025

yes of course

 

Handian - VMCE2024
Chris.Childerhose
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Chris.Childerhose
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  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • December 15, 2025

Not sure then. I would suggest opening a support case on that one never seen it before.

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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hs08
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  • hs08
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  • December 15, 2025

yes, i already open ticket and will share the solution here after my issue solved

Handian - VMCE2024
Chris.Childerhose
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hs08
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  • hs08
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  • December 15, 2025

hi ​@Chris.Childerhose , after i add my user into VEM then the VEM server should be rebooted and now i can access using my account without any error.

Handian - VMCE2024
Chris.Childerhose
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Chris.Childerhose
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  • Chris.Childerhose
  • Veeam Legend, Veeam Vanguard
  • December 15, 2025

Glad to hear. 👍

Chris Childerhose - VMCA2024 | VMCE2023 | VMCE-SP2024 | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 6* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
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waqasali
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  • waqasali
  • On the path to Greatness
  • December 15, 2025

This error occurs because EM does not rely solely on local administrator rights. Even if you created a user account for yourself in EM.   

Waqas Ali
Iams3le
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  • Iams3le
  • Veeam Legend
  • December 17, 2025

hi ​@Chris.Childerhose , after i add my user into VEM then the VEM server should be rebooted and now i can access using my account without any error.

Hi ​@hs08, just to explain why the reboot worked for you: it led to a refresh of your security token and group memberships in this case. The existing token did not see the new membership, so Enterprise Manager thought “this user is not a local admin on any backed‑up machines” and showed that error.

For the future, a logoff/sign‑out and logon is normally enough to get a new token with updated group memberships; a full reboot is not strictly required for this. However, rebooting is also a good decision, as it forces all users to log off, recreates tokens, and re‑evaluates permissions.

[Microsoft MVP 2x | Veeam Legend (2021 -2025) | VMware vExpert 5x | Cisco Champion 3x | Object First Ace 2x]
Chris.Childerhose
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