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I have been using the free version of the Agent to back up a Windows 11 PC for some time. At some point recently - unfortunately I’m not sure exactly when - it stopped working with the following being displayed:

I have tried

  • updating to the latest version of the agent
  • Checking both the source and destination disks for errors
  • reformatting the destination disk and re-registering it.

Nothing seems to work and there is nothing in the way of an error log to indicate where the problem lies. Any ideas?

Hi ​@guff666 -

Try and look in the following location for some Job logs:
C:\ProgramData\Veeam\Backup\<Job-Name-Folder\<Job-Name>.log

At the very least, you can reach out to Support to see if they can help:

https://helpcenter.veeam.com/docs/agentforwindows/userguide/support_report.html?ver=60

Thanks for the speedy response, ​@coolsport00 !

I’ve looked in c:\Program Data\Veeam\Backup and the only folder is one called `BackupSearch`. There is no folder, or log file, for the actual backup.

As I have no valid data backed up, I’m going to delete the backup job and re-create it.

Gareth

Just a correction above on Shane’s post for the logs they are located here - C:\ProgramData\Veeam\Endpoint\<Job-Name-Folder>\

Hopefully something here can point you in the right direction or as Shane noted reach out to Support.

Thanks for the speedy response, ​@coolsport00 !

I’ve looked in c:\Program Data\Veeam\Backup and the only folder is one called `BackupSearch`. There is no folder, or log file, for the actual backup.

As I have no valid data backed up, I’m going to delete the backup job and re-create it.

Gareth

Best of luck and hopefully this resolves the issue.  If not check the directory I posted for logs or contact support.

Ok, keep us posted. And thanks for the correction Chris 😉

Hi ​@guff666 , if the problem persiste after you reinstall, please check the firewall rules.

OK, re-installing made no difference. I’ll raise a support ticket.

Gareth

Hi ​@guff666 ,did you check the firewall rules?

 

OK, re-installing made no difference. I’ll raise a support ticket.

Gareth

Let us know what Support says.

Hi ​@guff666 ,did you check the firewall rules?

 

I didn’t because this is running solely on a single host. There is no network traffic so I don’t see how firewall rules are relevant. Also, this has run successfully in the past and nothing has changed as far as network connectivity is concerned.

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