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Question

v13 Appliance daily update check fails but manual update checks work.

  • January 27, 2026
  • 5 comments
  • 29 views

Hello,

I noticed something very peculiar. We use the Infrastructure Appliance v13.0.1.1071 for VMware Proxies and hardened repositories. The Backup Server is a Windows box running same version.

Every night, we get an eMail saying that check for updates was successful for the Windows Backupserver but failed for all the appliances.

When we enable the WebGUI on the appliances and login to their WebGUI’s on port 10433, we go to “Updates” which will say that the last check failed. But when we click on “Check for updates” it works fine. Updates are found, downloaded and installed. All good.

So what’s the difference between the automatic daily checks and clicking on “check for updates” on each appliance? We never see the firewall dropping outbound traffic from the appliances around the time the automated daily update checks are done. And the Veeam backup Server (Windows) is the only one, every day, which has no problems checking for updates.

The fact that manual checks and patch installs work fine on all appliances indicates that DNS, routing and patch-server-on-the-internet-connectivity are all working correctly.

5 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • January 27, 2026

The Windows version when I have tested it does not seem to run the updates on the appliances for some reason.  I know my setup with the VSA for VBR in an HA Cluster does work with the auto updates for all appliances in my infrastructure.  I also change the update settings from the Console only and never set anything on each appliance.  So right now that might be by design and they will address it?  Not sure.


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • January 27, 2026

Read over your post again and unsure why auto checks would fail but manual works.  You may need a support case to get to the bottom of the issue.

My other reply is therefore not related.


coolsport00
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  • Veeam Legend
  • January 27, 2026

Yeah...the fact manual works...routing is working. That sounds like a bug. Support will be your best bet ​@Stefke72 


lukas.k
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  • Influencer
  • January 28, 2026

I currently experience the same issues in my lab. As already mentioned the best way would be to reach out to Veeam Support to let them investigate.

Hint: Please attach the logs at the time you create the ticket, that saves time.

 

Best

Lukas


  • Author
  • New Here
  • January 28, 2026

As this is our company’s Lab (we are a Veeam reseller/partner), I don’t think Support will be interested in a case from us. If at all, it will land on the bottom of the pile as paying customers have priority.

I therefore hope that, because multiple people are affected, Veeam notices this thread and add it to the “to fix” list.