Upgrade from Veeam 12.1.1.56 to 12.3.2.3617

Hi ​@jdf192,

How exactly did you run the update? There are different way / ISOs for different source versions, please check this:

https://www.veeam.com/kb4696

I suggest reviewing the document, ensuring that all prerequisites are met (e.g. update Enterprise Manager before upgrading VBR), reboot your VBR server (better safe than sorry), then try again.

If that doesn’t help, I suggest opening a Veeam support ticket to let them investigate.

Best regards

Lukas

Actually ​@jdf192 ..since you’ve looked at the install logs to attempt to see what the issue may be, your best bet really is to get ahold of Veeam Support. They should be able to get you sorted. Keep us posted what they say.

Hey ​@lukas.k. I used the full ISO to attempt to upgrade. My goal is to upgrade to 13X but Veeam needs to be at least 12.3.2 before you can upgrade. I tried opening a ticket when I tried a clean install of 13X but it was closed with no comments. I was able to reinstall 12.1.1.56 with no issues.

​@coolsport00 Yeah I’ll try opening another ticket.

Ok ​@jdf192 . Keep us posted.

Also, you didn’t specifically mention...but are you using Community Edition (free)? If so, that’s the only reason why your ticket would be closed with no comments by Support.

We have a license but corporate has the account. Didn’t see a way around submitting a ticket besides using a community edition.

Be sure to use this account for support so you get the best support possible.

Not sure if this will be useful but it’s worth mentioning, I hit the below KB a few times on 12.x updates.

https://www.veeam.com/kb4725