+4Hello Veeam Community,
I’m performing a restore process in Veeam Backup for Google Cloud and encountered an issue after the data restoration phase. Here are the key log details:
The disk restore completed successfully, but the instance restore failed due to snapshot creation error.
Question:
Best answer by waqasali
Hi,
I got the solution:
To resolve the issue, there are two possible workarounds: disable the policy that prohibits snapshot creation and, if it isn't possible, change the default snapshot region.
This can be done by following the next steps (https://cloud.google.com/compute/docs/disks/snapshot-settings):
1. Log into the Google Cloud console (https://console.cloud.google.com/).
2. Open the Cloud Shell using the button at the top right corner.
3. Execute the following command:
gcloud compute snapshot-settings update --project=project-name --storage-location-policy=specific-locations --storage-location-names=region
+4I started the process again for restoration. Here is another error:
Started restore from backup
Error Failed to restore the instance. Failed to retrieve Resource. Operation timed out
Error Unable to perform the operation. Unexpected exception: Failed to retrieve Resource. Operation timed out
Error The task has completed
+21Did you check the logs any further? I would suggest for this problem you open a ticket with support to get it resolved.
+4Did you check the logs any further? I would suggest for this problem you open a ticket with support to get it resolved.
Thanks Chris,
A support ticket has already been opened and the logs are currently under review. I’ve had a few email exchanges with support, and in one of them, they mentioned it might be a network-related issue. For further assistance, we're waiting for their detailed response after the log analysis.
+21Did you check the logs any further? I would suggest for this problem you open a ticket with support to get it resolved.
Thanks Chris,
A support ticket has already been opened and the logs are currently under review. I’ve had a few email exchanges with support, and in one of them, they mentioned it might be a network-related issue. For further assistance, we're waiting for their detailed response after the log analysis.
Sounds good and they will get you an answer. Be interesting to see what they find.
+4Hi,
I got the solution:
To resolve the issue, there are two possible workarounds: disable the policy that prohibits snapshot creation and, if it isn't possible, change the default snapshot region.
This can be done by following the next steps (https://cloud.google.com/compute/docs/disks/snapshot-settings):
1. Log into the Google Cloud console (https://console.cloud.google.com/).
2. Open the Cloud Shell using the button at the top right corner.
3. Execute the following command:
gcloud compute snapshot-settings update --project=project-name --storage-location-policy=specific-locations --storage-location-names=region
+21Glad to hear you got some workarounds for the issue to resolve it.
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