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Question

Kasten K10 vsphere snapshots failing

  • January 23, 2026
  • 1 comment
  • 13 views

Hello,

 

I was wanting to get some help diagnosing a problem with Kasten K10 8.0.11.

 

Environment:

Openshift v4.15 (kubernetes v1.28.11)

Vsphere v7.0.3

Storageclass: thin-csi

Provisioner: csi.vsphere.vmware.com

Volumesnapshotclass: csi-vsphere.vsc (driver = csi.vsphere.vmware.com)

 

I have created an infrastructure profile in the kasten k10 dashboard with vsphere as the storage provider.

 

A scheduled backup job comes back with the following error:

 

Noting that volumesnapshots natively triggered from within openshift console work ok.

 

I also added k10.kasten.io/is-snapshot-class: “true” to my volumesnapshotclass attribute in kubernetes/openshift.

 

Running k10 primer comes back with the following output:

 

csi.vsphere.vmware.com:
  Storage Classes:
    thin-csi
      K10 supports the vSphere CSI driver natively. Creation of a K10 infrastucture profile is required.
      Valid Storage Class  -  OK

Validate Generic Volume Snapshot:
  Pod created successfully  -  OK
  GVS Backup command executed successfully  -  OK
  Pod deleted successfully  -  OK
================================================================
serviceaccount "k10-primer" deleted
clusterrolebinding.rbac.authorization.k8s.io "k10-primer" deleted
job.batch "k10primer" deleted

 

Scheduled job output from K10 scheduled job.

 

- cause:
    cause:
      cause:
        cause:
          cause:
            Fault:
              Code: ServerFaultCode
              Detail:
                Fault:
                  invalidProperty: snapshotId
              String: "A specified parameter was not correct: snapshotId"
              XMLName:
                Local: Fault
                Space: http://schemas.xmlsoap.org/soap/envelope/
          fields:
            - name: snapshotID
              value: 046b4e8e-6466-4924-ad7f-b7b78112425e
            - name: volID
              value: f583c31e-a41b-4943-9a79-e8417a5ce9d7
          file: kasten.io/k10/kio/storage/blockstorage/vmware/vmware.go:633
          function: kasten.io/k10/kio/storage/blockstorage/vmware.(*FcdProvider).getCBTID
          linenumber: 633
          message: Failed to retrieve snap details
        fields:
          - name: pvcName
            value: nesa-nesa-insight-redis-pvc
          - name: namespace
            value: nesa
        file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:985
        function: kasten.io/k10/kio/exec/phases/backup.basicVolumeSnapshot.basicVolumeSnapshot.func1.func2
        linenumber: 985
        message: Error snapshotting volume
      fields:
        - name: appName
          value: nesa-redis
        - name: appType
          value: statefulset
        - name: namespace
          value: nesa
      file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:996
      function: kasten.io/k10/kio/exec/phases/backup.basicVolumeSnapshot
      linenumber: 996
      message: Failed to snapshot volumes
    file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:506
    function: kasten.io/k10/kio/exec/phases/backup.processVolumeArtifacts
    linenumber: 506
    message: Failed snapshots for workload
  message: Job failed to be executed
- cause:
    cause:
      cause:
        cause:
          cause:
            file: kasten.io/k10/kio/storage/blockstorage/vmware/vmware.go:420
            function: kasten.io/k10/kio/storage/blockstorage/vmware.(*FcdProvider).SnapshotGet
            linenumber: 420
            message: Failed to find snapshot
          file: kasten.io/k10/kio/storage/blockstorage/vmware/vmware.go:303
          function: kasten.io/k10/kio/storage/blockstorage/vmware.(*FcdProvider).SnapshotCreate
          linenumber: 303
          message: Failed to get snapshot
            3a861404-5851-4465-9c31-f4a56a5c9316:ad91d724-6ca6-489b-a7d0-3f92a3aeccea
        fields:
          - name: pvcName
            value: nesa-zookeeper-pvc
          - name: namespace
            value: nesa
        file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:985
        function: kasten.io/k10/kio/exec/phases/backup.basicVolumeSnapshot.basicVolumeSnapshot.func1.func2
        linenumber: 985
        message: Error snapshotting volume
      fields:
        - name: appName
          value: nesa-zookeeper
        - name: appType
          value: deployment
        - name: namespace
          value: nesa
      file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:996
      function: kasten.io/k10/kio/exec/phases/backup.basicVolumeSnapshot
      linenumber: 996
      message: Failed to snapshot volumes
    file: kasten.io/k10/kio/exec/phases/backup/snapshot_data_phase.go:506
    function: kasten.io/k10/kio/exec/phases/backup.processVolumeArtifacts
    linenumber: 506
    message: Failed snapshots for workload
  message: Job failed to be executed
 

1 comment

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • January 23, 2026

@Madi.Cristil  ​@safiya  please move this to the Kubernetes/Kasten support board for better assistance.