I am trying to do a bare metal recovery of a physical windows server 2019.
First, I have created a recovery media from the agent backup, then mounted that .iso on the Dell Idrac9 and tried to boot form virtual CD/DVD/ISO, but it’s getting stuck at the windows logo screen.
I have also tried to boot from the same iso on a VM just to test. This time, it worked, the veeam console came up and I got all the options for restoration. But on the physical server, it’s not working.
Please let me know where I am going wrong. I have attached the screenshot of the stuck screen.
Yes, I have modified the boot order to boot from the recovery media.
I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.
I have attached the screenshot.
what version of agent windows are you using
Hello @coolsport00 ,
Yes, I have modified the boot order to boot from the recovery media.
I am not getting any option for “Include the following additional storage and network hardware drivers” while creating the recovery media.
I have attached the screenshot.
Hm...yeah, you should have a whole slew of options listed there. As Link suggests...are you running the latest Veeam Agent?
Hello @Link State,
I have tried with both BIOS and UEFI boot, Secure boot is also disabled.
The agent version is 6.1.2.134
Hello @Link State,
I have tried with both BIOS and UEFI boot, Secure boot is also disabled.
The agent version is 6.1.2.134
That seems odd that when you create an image you don’t get the options with the latest agent release. This is what I see. Maybe run a repair of the Agent?
Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.
That’s where I am supposed to create the media, right?
Just to clarify I am creating the recovery media from Veeam B&R and it’s 12.1.2.172.
That’s where I am supposed to create the media, right?
No from the Veeam Agent software installed on the Win2019 box if you are using the agent to back it up. That is where my screenshot is from.
Try to create the recovery media on the server, I suspect your screenshot is from the VBR server, that’s why there are no driver injection options.
You can find the media creation wizard here on the Agent computer:
But that system has crashed and I am trying to restore it.
And we set up the backup from Veeam B&R for that Win2019 machine.
@Chris.Childerhose
But that system has crashed and I am trying to restore it.
And we set up the backup from Veeam B&R for that Win2019 machine.
Ok. Do you have the agent installed on any other Win2019 server? You could run the media creation wizard from there to create the required boot media ISO.
yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.
One question, I can uncheck the “Include network connections settings from this computer” box, right?
yes, I have other 2019 server with the agent installed. Running the recovery media now from there and I have got all the options now.
One question, I can uncheck the “Include network connections settings from this computer” box, right?
Yes you can uncheck that option.
It did not work. Still getting stuck.
It did not work. Still getting stuck.
Please open a support ticket at this point to have Veeam help troubleshoot the issue. There is no other suggestions that I can think of off the top of my head to address this.
It did not work. Still getting stuck.
Ugh...sorry you’re still having issues. Keep us posted what Support says.
@sghosh Were you able to get this figured out with support? Curious what the resolution was...
Hello,
Sorry for the delayed resonse.
We were able to figure out the issue. Our Server was a Poweredge R7525 Server using AMD EPYC 7502 prcessor. To install Windows server OS on a server using AMD EPYC 7xx2 processors, SMT and x2APIC Mode in processor settings (BIOS) has to be disabled.
