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Hi,

We have published VBR plugin to a tenant in VMWare vCloud director for VBR v12. It was successfully published, roles and self service configured. However, when i log into customer tenant from vCloud director and goto veeam protection under more. it pops up Error "Unable to connect to the Veeam backup infrastructure. Please contact service provider". Thanks.



Best Regards,

Farhan Ali

Hi @farhan.ali7 please can you specify vCD version and if you use SAML or other type of authentication. 

I think your issue appear when, frmo vCD you click on More - Data Protection….. correct? Have you tried to connect on the Veeam enterprise manager portal with same credentials? 

Thanks  

What do you have configured for the hostname in vCD?

e.g. Login to vCD as a provider admin > More Data Protection with Veeam

 

 

I just went through this with our testing.  It has to do with CORS and having a different domain for our vCloud since it can have a public URL and then our VEM/VBK server having an internal domain.  You need to edit a config file for VEM to put the public domain for vCloud there and restart the VEM service and also the IIS website (reboot the server if you can instead).  This will then fix it.

This is the line to edit - Program Files\Veeam\Backup and Replication\Enterprise Manager\WebApp\web.config

The line you need to change is this one - <add key="security-headers:vcdIpOrDnsAddress" value="https://vcloudurl.domain.com/" />

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