Have you tried downloading the management agent and installing it again? Are you running into any errors during the process?

Hi Tommy,

Thank you for swift reply.

I was experiencing some issues with the Management agent earlier getting an error “The security certificate for the backup portal has been changed Verify the new certificate and accept the connection to continue working with the portal”.

Tried applying the below fix didn’t work.

https://www.veeam.com/kb4130

I manually uninstalled the Management agent from the control panel and it removed it from VSPC.

Regards,

Brian

You will need to get support involved as when you try to add it back I am sure it says it already exists.  I went through this and you need to get the data out of the DB to fix it.

The other option is add the VCC server by IP vs FQDN or vice versa to VSPC again.  That will work around it from the VCC section under Configuration.

Agreed with ​@Chris.Childerhose, I had the same issue within some lab tests.

Maybe you can share both the support case results and the s/w versions you are using.

I’m pretty sure its just a tweak to the config file of the agent to resolve this. I’ll try and look at my past notes to see if i can find the details

I faced a similar issue before and it was related to the FQDN/DNS problem in VCC server and found that there was host file entry and conflict in DNS entries. 

Hi Team,

We restored the VAC database and re-deployed the agent to Cloud-Connect. However, the certificate error reappeared. Instead of entering the FQDN in the Management Agent, we used the IP address and ignored the warning. As a result, the connection between VCC and VSPC was successful, lucky no duplicate ID on the DB.

After restoring the VAC database, we noticed that other Cloud-Connect servers began displaying the same security error:
"The security certificate for the backup portal has been changed. Verify the new certificate and accept the connection to continue working with the portal."

We rebooted the affected servers, and the Management Agent started working correctly. Veeam support is still investigating why the management agent was removed from VSPC after being manually uninstalled on VCC.

VCC version: 12.1.1.56
Veeam Service Provider Console version: 8.1

​@Chris.Childerhose ​@Tommy O'Shea  Much appreciated the prompt response. :)

Not a problem always here to help and this one I have dealt with lately. 😂

Glad you were able to fix it with a DB restore. 👍

Happy we could help!