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Question

Failed to open mailbox when attempting to restore email item.

  • November 9, 2023
  • 3 comments
  • 2504 views

When attempting the restore I get the log into Microsoft with the device code and it connects fine, hit next and veeam errors out saying Failed to open mailbox: gives the name Mailbox does not exist. I can guarantee the mailbox does exist.

3 comments

CarySun
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  • Veeam Vanguard
  • November 9, 2023

The account you're authenticating with is not granted with ApplicationImpersonation role. This permission is required to work with EWS APIs and access mailboxes.

https://forums.veeam.com/veeam-backup-for-microsoft-365-f47/restore-questions-with-mfa-t69254.html

 


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • November 9, 2023

Do you have any more details on the error?  This is very generic, so it is hard to give advice or help based on this message.

You may want to check the log directory for more details - C:\ProgramData\Veeam\

Otherwise, I would suggest a case with Support and checking on the forums as well - https://forums.veeam.com

**EDIT - I see Cary shared details so check those out**


regnor
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  • Veeam MVP
  • November 10, 2023

@emetherd For the completeness, here’s the helpcenter article with the necessary permissions:

https://helpcenter.veeam.com/docs/vbo365/explorers/vex_required_permissions.html?zoom_highlight=modern&ver=70