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Case Administrator

hs08
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  • hs08
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I assign external user as case administrator to our vendor.

When our vendor login using their account, there no our organization or support ID to create the ticket.

So i want to know with assigning case admin to the 3rd party, is they able to create the ticket or not?

Best answer by Chris.Childerhose

They should be able to create cases.

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Handian - VMCE2024

    3 comments

    Chris.Childerhose
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    They should be able to create cases.

    Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
      hs08
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      • hs08
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      • January 21, 2025

      hi ​@Chris.Childerhose 

      Noted, i can see my organization on the vendor now. Maybe this take time to show.

      Handian - VMCE2024
        MarcoLuvisi
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        hi ​@Chris.Childerhose 

        Noted, i can see my organization on the vendor now. Maybe this take time to show.

         

        Vendor receive email from Veeam about are Case Administrator of Customer ID xx and then are able to see in Customer side and Vendor side on my.veeam portal.

        Marco Luvisi | VUG Italy Leader | VMCE | VCP-VCAP | NCDA-NCSE-NAHSE | SCA | vExpert 6* | Object First ACE
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