Adding Veeam Data Cloud Vault to v13 Build 2067 Community Edition fails with Error 404

Hi ​@Thomas Lahl - Welcome to the Community!

Apologies as I don’t have much experience with Veeam Vault. Maybe someone can chime in who does. But keep in mind...though we try to assist users with issues, questions, etc as much as possible, this Community isn’t Veeam Support. Your 1st line of support assistance should be to contact Veeam Support. Have you tried contacting them yet? 

Best.

Hi ​@coolsport00,

thank you for your reply.

I thought, first to the community, then to support.

If you say so, I will try to contact Veeam support directly.

Best regards,

Thomas

No worries ​@Thomas Lahl . Someone may still chime in here too. But yeah..Support should be your 1st outlet. Keep us posted.

Hi ​@Thomas Lahl , 
to add succesfully VDC Vault you need to have internet connections. If you use a firewall please check your VBR can contact these URLs:  

​@Thomas Lahl - I just checked, and you cannot use Veeam Data Cloud Vault with Community Edition as it requires a licensed edition of VBR, which is why it worked for the other server you tried with the license.

I was wondering about that Chris. I shoulda looked at the docs 🤷🏻‍♂️ Thanks for confirming my suspision though 👍🏻

No problem as I found this easy as I remember seeing this or it being mentioned.

That‘s news to me. Can you please share where we say it requires a license? It should be corrected, since the information would be wrong. Thank you. :)

VDC Vault is fully supported for our Community Edition.

https://www.veeam.com/veeam_data_platform_feature_comparison_ds.pdf

​@Thomas Lahl 

Please open a support case for your Vault license contract ID. Can you please share with me the case number? Here or within a private DM. Thank you.

Best,

Fabian

Thanks for confirming that again Fabian.  I will try to find where is saw it was incorrect and send it to be updated.

Hi,

we have Veeam Backup and Replication v13, Community Edition, Build 2067 on Microsoft Windows Server 2019 with Hyper-V.

When I try to add a Veeam Data Cloud Vault from the Austria East Region I get the following error:

The error occurs during authorization of the backup server after I login using Microsoft, including MFA and after I answer the question if I want to stay signed in (Yes or No has the same effect).

If I add the same VDCV Repo on another installation of Veeam (different customer, paid version) it works.

I installed the Veeam Console on the only VM of the server and I got the same error.

AI suggested to check the version of a specific DLL, which is 2067.

I installed a trial license, same error.

I disabled all security filtering on the firewall temporarily and checked the logs.

Any ideas, how this can be fixed?

 

Thanks a lot for your help!

Thomas

By any chance were using doing this from a remote console? Eg not running it locally on the vbr server itself?

Good morning to all of you,

The Case is # 08095122.

Thanks for all the thoughts and replies.

I am glad that the official Veeam Docs are right and VDCV is supported in the CE.

The installation is on the Hyper-V host itself.

I tried with the console on the Hyper-V host, and I installed the console on the only VM on the host.

Both methods brought the same results.

Thanks again for your help and have a good start into the new week.

Best regards,

Thomas.

Keep us posted on what Support comes back with Thomas.

Hi,

I sure will.

But since we use a free product, I will have to wait :-)

Best regards,

Thomas

As shared in our DM, please select Vault as your product.

Since you have issues with connecting to our Vault Service, our support should process this case within the paid license case queue.

Best,

Fabian

Here is to support sorting things out for you as they will.  Let us know the solution.