I am doing a fresh install of Veeam Backup & Replication 12.3 on Server 2019. The process gets to step 6 and I get a popup stating: “failed to start Veeam backupcdpsvc service”. I checked the error logs and one that I noticed was “a call to sspi failed see inner exception”. Has anyone seen these issues before. I have erased everything and tried to reinstall. I'm using the local account not a Domain account if that helps.
Answer
Failed install Backup and Replication
Best answer by Andanet
I am doing a fresh install of Veeam Backup & Replication 12.3 on Server 2019. The process gets to step 6 and I get a popup stating: “failed to start Veeam backupcdpsvc service”. I checked the error logs and one that I noticed was “a call to sspi failed see inner exception”. Has anyone seen these issues before. I have erased everything and tried to reinstall. I'm using the local account not a Domain account if that helps.
hi
I remember “sspi error” is due to TLS version conflict. You need to have TLS v1.3 enabled but it’s not supported in Windows Server 2019.
As per your error looking for the official forum i’ve found this solution
https://forums.veeam.com/post521535.html#p521535
Please try adding VBR FQDN instead IP Address.
Let us know if you need more suggestions.
+21What server OS are you installing VBR on
https://helpcenter.veeam.com/docs/backup/vsphere/used_ports.html?ver=120#cdp-components
..then run netstat to see if the Veea CDP service port is in conflict with something on the server. Also, try disabling Windows Firewall temporarily during install. Those are some things you can initially try if you haven't already. You can also look at install logs in %ProgramData%\Veeam\Setup\Temp to see if anything further shows in there more in detail on the error.
Best.
+12I am doing a fresh install of Veeam Backup & Replication 12.3 on Server 2019. The process gets to step 6 and I get a popup stating: “failed to start Veeam backupcdpsvc service”. I checked the error logs and one that I noticed was “a call to sspi failed see inner exception”. Has anyone seen these issues before. I have erased everything and tried to reinstall. I'm using the local account not a Domain account if that helps.
hi
I remember “sspi error” is due to TLS version conflict. You need to have TLS v1.3 enabled but it’s not supported in Windows Server 2019.
As per your error looking for the official forum i’ve found this solution
https://forums.veeam.com/post521535.html#p521535
Please try adding VBR FQDN instead IP Address.
Let us know if you need more suggestions.
+21Are you using Postgres as the database? What user are you installing as they may not have permission. Check this KB - https://www.veeam.com/kb4542
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