Account and Roles
Log in or create your My Account login if it's your first time.
My Account is a central place to access your Veeam® products, license keys, Veeam Support, technical documents and much more! You can also use this same login to access resources on Veeam.com.
Once you have access to My Account, you will be able to:
- Obtain your licensing: Select License Management > Production to manage and obtain your Veeam licensing (License Administrator only). The License Administrator can download the license key directly from My Account and the other users can request the license key to be sent via e-mail to the primary license administrator.
- Download products: Select Products to access and download your product(s). When accessing the Products Tab, a list of products appears based on the licenses owned. If you cannot see a product that you are looking for on that page, you can access “All Veeam Products”
- Assign a License Administrator: If you have lost access to the License Administrator account or would like it to be changed, please create a licensing case. The following page shows a contrast of the functions available between License Administrator and a Case Administrator: https://www.veeam.com/kb2211.
- Assign Case Administrators: Under the Support tab, be sure to assign Case Administrators if additional team members require access to Veeam Support. This step can only be performed by the License Administrator.
- Access Veeam Support: Entitled users (License Administrator and Case Administrators only) can access Veeam Support by selecting the Support tab to create and view cases.
Veeam Support provides trained resources to research and resolve issues on a timely basis. Case Administrators, License Administrators and Support Partners are entitled to submit cases with paid support, while other user roles will only be able to raise cases with free support. Read the full Veeam Support policy for more details.
Licensing
Licensing in Veeam Backup for Microsoft 365 is based on user accounts whose data you back up; each protected user account consumes one unit of the license.
A user account consists of:
- Microsoft Exchange Online and on-premises Microsoft Exchange mailboxes. Such a mailbox can be a personal mailbox, an Online Archive mailbox or both — you will only need one Veeam license per user.
- Microsoft OneDrive for Business account. Consider that OneDrive (without for Business) is an independent storage service and is not supported by Veeam Backup for Microsoft 365.
- Microsoft SharePoint Online and on-premises Microsoft SharePoint personal sites. Additionally, each user in your Microsoft 365 subscription (or on-premises deployment) that has been granted access to team, communication, collaboration and other non-personal SharePoint sites that you plan to back up must be licensed. If you have a hybrid SharePoint deployment (on-premises Microsoft SharePoint and SharePoint Online), and the same user has access to both, then only one Veeam license is required.
- Microsoft Teams. Each user in your Microsoft 365 subscription that has been granted access to Microsoft Teams objects that you plan to back up must be licensed.
The Veeam license is consumed by objects (mailboxes, OneDrive for Business accounts, SharePoint personal sites) for which at least one restore point has been created within the last 31 days. If an object was not backed up for 31 days, its license is automatically revoked.
The Veeam license is not required for:
- Shared, resource, group and public folder mailboxes. These mailboxes do not consume units in the Veeam license if such mailboxes do not have a Microsoft 365 license assigned.
- External SharePoint users. An external SharePoint user is a user from outside your Microsoft 365 subscription to whom you have given access to one or more sites, files or folders. External authenticated users are limited to basic collaboration tasks, and external anonymous users can edit or view specific documents when given specific permissions.
Continue reading here.
Pro tip: Additional processing of no more than 10 user accounts or 10% of the license count (whichever is greater) is granted if you exceed the license limit by up to 10 user accounts or up to 10% of the license count. Read more here.
Pro tip: If you plan to back up Teams chats, it is advisable to begin the process of requesting API access as soon as possible, as Microsoft's onboarding process for access to the Graph Export API may take up to two weeks to be processed. Visit here for additional information
Suggested resources:
- Veeam account sign in FAQ
- Roles Management FAQ
- How to access and manage Veeam Licensing and Support
- Veeam Support Policy
- Veeam Support Knowledge Base
- User Guide for Veeam Backup for Microsoft 365
Next up! Get ready for Step 2 of your onboarding journey. At the next step, we will highlight the key components of your Veeam environment and guide you in architecting, sizing and deploying Veeam!
If you need more help getting started, you can post your question in the comments section below or contact us at any time and someone from the Customer Success team will be there to assist you.