Hi,
We are protecting a virtual machine in OCP, backup failed on export phase showing the below:
status:
endTime: "2026-07-28T11:38:02Z"
error:
cause: '{"cause":{"cause":{"message":"Failure in exporting restorepoint"},"fields":[{"name":"FailedSubPhases","value":[{"Err":{"cause":{"cause":{"cause":{"cause":{"cause":{"cause":{"cause":{"cause":{"cause":{"cause":{"message":"rpc
error: code = DeadlineExceeded desc = context deadline exceeded"},"fields":[{"name":"snapshotID","value":"k10-csi-snap-d9lxt6q44c8s2sqw"},{"name":"sourceDeviceFile","value":"/mnt/sourceDevice/kanister-pvc-pnwzb"},{"name":"volumeID","value":"test112-vm-186544-mm2tf"}],"file":"kasten.io/api/datamover/client/backup_service.go:71","function":"kasten.io/api/datamover/client.(*backupServiceImpl).Upload","linenumber":71,"message":"failed
to receive upload response"},"fields":[{"name":"pod","value":"block-mode-upload-t8rqz"},{"name":"snapshotID","value":"k10-csi-snap-d9lxt6q44c8s2sqw"},{"name":"sourceDeviceFile","value":"/mnt/sourceDevice/kanister-pvc-pnwzb"},{"name":"volumeID","value":"test112-vm-186544-mm2tf"}],"file":"kasten.io/k10/kio/datamover/upload_pod.go:1020","function":"kasten.io/k10/kio/datamover.(*UploadPodImpl).runUploadSnapshotCmd","linenumber":1020,"message":"failed
to upload exported volume snapshot"},"file":"kasten.io/k10/kio/exec/internal/backupobjects/utils.go:719","function":"kasten.io/k10/kio/exec/internal/backupobjects.DMUploadSnapshot","linenumber":719,"message":"Custom
upload failure"},"file":"kasten.io/k10/kio/exec/internal/backupobjects/export_alg.go:505","function":"kasten.io/k10/kio/exec/internal/backupobjects.(*ExportAlg).exportBlockModeObjectSingleVolPod","linenumber":505,"message":"Error
uploading snapshot"},"fields":[{"name":"type","value":"CSI"},{"name":"id","value":"k10-csi-snap-d9lxt6q44c8s2sqw"}],"file":"kasten.io/k10/kio/exec/internal/backupobjects/export_alg.go:266","function":"kasten.io/k10/kio/exec/internal/backupobjects.(*ExportAlg).Process.func3","linenumber":266,"message":"Failed
to export snapshot data"},"file":"kasten.io/k10/kio/exec/phases/phase/artifactcopier.go:461","function":"kasten.io/k10/kio/exec/phases/phase.(*ArtifactCopier).convertSnapshots.func2","linenumber":461,"message":"algorithm
failed"},"file":"kasten.io/k10/kio/exec/phases/phase/artifactcopier.go:244","function":"kasten.io/k10/kio/exec/phases/phase.(*ArtifactCopier).Copy","linenumber":244,"message":"Error
converting snapshots"},"file":"kasten.io/k10/kio/exec/phases/phase/export.go:270","function":"kasten.io/k10/kio/exec/phases/phase.(*exportRestorePointPhase).performCopyToKopia","linenumber":270,"message":"failed
to copy artifacts"},"file":"kasten.io/k10/kio/exec/phases/phase/export.go:169","function":"kasten.io/k10/kio/exec/phases/phase.(*exportRestorePointPhase).Run","linenumber":169,"message":"failed
to copy to kopia"},"fields":[],"message":"Job failed to be executed"},"ID":"aec70853-8a65-11f1-9dd4-0a580ada064f","Phase":"Exporting
RestorePoint"}]}],"file":"kasten.io/k10/kio/exec/phases/phase/queue_and_wait_children.go:200","function":"kasten.io/k10/kio/exec/phases/phase.(*queueAndWaitChildrenPhase).processGroup","linenumber":200,"message":"Failure
in exporting restorepoint"},"fields":[{"name":"manifestID","value":"a30393b0-8a65-11f1-9dd4-0a580ada064f"},{"name":"jobID","value":"a305c5d8-8a65-11f1-b325-0a580ad90a41"},{"name":"groupIndex","value":0}],"file":"kasten.io/k10/kio/exec/phases/phase/queue_and_wait_children.go:101","function":"kasten.io/k10/kio/exec/phases/phase.(*queueAndWaitChildrenPhase).Run","linenumber":101,"message":"Failed
checking jobs in group"}'
message: Job failed to be executed
exporting pods in namespace is working fine, only virtual machine export is failing.
Any advise?
