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Community vs Forum


hs08
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What different between this community with the forum (https://forums.veeam.com/)

Best answer by coolsport00

Hi @hs08 -

Welcome to the Community! This Veeam site is more focus on the Veeam Community as a whole with various "thematic" groups (pages), whereas the Forums is moreso direct interaction with the Veeam Product Management team. You can report bugs & submit feature requests, for example. 

How that helps. 

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coolsport00
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  • June 13, 2024

Hi @hs08 -

Welcome to the Community! This Veeam site is more focus on the Veeam Community as a whole with various "thematic" groups (pages), whereas the Forums is moreso direct interaction with the Veeam Product Management team. You can report bugs & submit feature requests, for example. 

How that helps. 


hs08
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  • June 13, 2024

Hi @coolsport00 

When you say ‘direct interaction with the Veeam Product Management team’ are this mean in this community the Product Management team not available to respond if we ask something?


coolsport00
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  • June 13, 2024

They are available here. Some Veeam Product Management members occasionally comment on here. But the main venue/site they actively view posts & comment on is the Forums. 


coolsport00
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This site is more where Veeam Community members engage. 


hs08
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  • June 13, 2024

Noted...


Chris.Childerhose
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  • June 13, 2024

Users helping users is the best description.  Whereas support can help on the forums.


Mildur
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  • June 13, 2024
coolsport00 wrote:

You can report bugs


Please don‘t forget to contact our customer support team first before reporting a bug :)

We need a case (logs uploaded to the case). It will be difficult to confirm most bugs over a forum topic. The RnD forum is NOT an alternative way to get support for technical issues.

More on the purpose and rules of our RnD forum can be found in our forum policies:

https://forums.veeam.com/veeam-backup-replication-f2/rules-of-posting-about-errors-or-technical-issues-t755.html

 

Best,

Fabian

 


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