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Tape Inventory Failed with message: Error: Failed to call RPC function 'GetDriveActivity': Access is denied. Problem with CreateFile by path \\.\Tape0.


Hello;

 

I have a question.

I installed a new version of VBR 12.2 3 days ago.

I registered a tape server to use a tape device (IBM 3573-TL 1610).

This device contains 15 LTO9 devices.

 

I registered the tape server for the first time, and I did an inventory.

But 2 LTO devices failed to inventory.

 

The error message is as follows.

2024-10-24 오후 5:56:37 Error    Failed to inventory tape A00091L9 Error: Failed to call RPC function 'GetDriveActivity': Access is denied. Problem with CreateFile by path \\.\Tape0.
2024-10-24 오후 5:56:37 Error    Tape initialization is in progress. Backup job will continue after the initialization has been completed. Drive 1 (Server: DR-S4-VEEAM, Library: IBM 3573-TL 1610, Drive ID: Tape0)
2024-10-24 오후 6:06:16 Error    Tape initialization is in progress. Backup job will continue after the initialization has been completed. Drive 2 (Server: DR-S4-VEEAM, Library: IBM 3573-TL 1610, Drive ID: Tape1)

 

I redo inventory the 2 failed devices and now I see them as normal.

What I'm curious about is why that error message occurred.

 

Can someone help me?

 

Thank you.

Best answer by Donghwan

This is an error that occurred when I inventoryed the tape server after the first time. After the error occurred, I redo inventory the two tapes and they were successfully completed.

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5 comments

Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 8504 comments
  • October 25, 2024

Are there errors showing on the tape drives?  I would check there first.


  • Author
  • Not a newbie anymore
  • 2 comments
  • Answer
  • October 25, 2024

This is an error that occurred when I inventoryed the tape server after the first time. After the error occurred, I redo inventory the two tapes and they were successfully completed.


JMeixner
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  • On the path to Greatness
  • 2650 comments
  • October 25, 2024

Hello @Donghwan ,
is it possible that there are ports blocked between the VBR server and the tape server?

 

BTW: I have similar errors with my tape libraries in one of my environments. These have been running for a long time without problems, after the upgrade to VBR v12.2 the errors started. I am still analyzing what the cause of this is….


Chris.Childerhose
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  • Veeam Legend, Veeam Vanguard
  • 8504 comments
  • October 25, 2024
Donghwan wrote:

This is an error that occurred when I inventoryed the tape server after the first time. After the error occurred, I redo inventory the two tapes and they were successfully completed.

Glad to hear the second time worked. 


  • Author
  • Not a newbie anymore
  • 2 comments
  • October 25, 2024

Hi @JMeixner, I also want to know the cause. I'm glad you've been working well for a long time. I've been looking for the cause for two days now, but I don't know..

 


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