Veeam Agent failing to back up disk

Hi ​@guff666 -

Try and look in the following location for some Job logs:
C:\ProgramData\Veeam\Backup\<Job-Name-Folder\<Job-Name>.log

At the very least, you can reach out to Support to see if they can help:

https://helpcenter.veeam.com/docs/agentforwindows/userguide/support_report.html?ver=60

Thanks for the speedy response, ​@coolsport00 !

I’ve looked in c:\Program Data\Veeam\Backup and the only folder is one called `BackupSearch`. There is no folder, or log file, for the actual backup.

As I have no valid data backed up, I’m going to delete the backup job and re-create it.

Gareth

Just a correction above on Shane’s post for the logs they are located here - C:\ProgramData\Veeam\Endpoint\<Job-Name-Folder>\

Hopefully something here can point you in the right direction or as Shane noted reach out to Support.

Best of luck and hopefully this resolves the issue.  If not check the directory I posted for logs or contact support.

Ok, keep us posted. And thanks for the correction Chris 😉

Hi ​@guff666 , if the problem persiste after you reinstall, please check the firewall rules.

OK, re-installing made no difference. I’ll raise a support ticket.

Gareth

Hi ​@guff666 ,did you check the firewall rules?

Let us know what Support says.

I didn’t because this is running solely on a single host. There is no network traffic so I don’t see how firewall rules are relevant. Also, this has run successfully in the past and nothing has changed as far as network connectivity is concerned.