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upgrade and install veeam Agent Windows_5.0.3.4708 fail

C

Hello,
I'm trying to update my Veeam agent, it failed and deleted the old agent!
I try to remove sql server components and try again but no success, still same error as below.

Of course I checked the registry, no SQL key after uninstall.
my os version is windows 10 10.0.19045.2130

 

Thanks for your helps

[25.10.2022 14:57:57][INFO] Creating Installer Application instance.
[25.10.2022 14:57:57][INFO] Installer Application instance created.
[25.10.2022 14:58:08][INFO] InstallerEngine session started.
[25.10.2022 14:58:08][INFO] Stopping tray application.
[25.10.2022 14:58:08][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[25.10.2022 14:58:08][ERROR] System.Threading.WaitHandleCannotBeOpenedException: Aucun handle du nom spécifié n'existe.
   à System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   à Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[25.10.2022 14:58:09][INFO] Stopping exisitng services...
[25.10.2022 14:58:09][INFO] Service name: VeeamEndpointBackupSvc
[25.10.2022 14:58:09][INFO] Service process: Not specified
[25.10.2022 14:58:09][ERROR] System.Exception: No such service found.
   à Veeam.Setup.Common.Util.WindowsService.InitController()
   à Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[25.10.2022 14:58:09][INFO] Service is not installed, skipping.
[25.10.2022 14:58:09][INFO] Exisitng services have been stopped.
[25.10.2022 14:58:09][INFO] Checking presence of Microsoft Universal C Runtime redist.
[25.10.2022 14:58:09][INFO] 'ucrtbase.dll' module is found, redistributable is already installed.
[25.10.2022 14:58:09][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[25.10.2022 14:58:09][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[25.10.2022 14:58:09][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[25.10.2022 14:58:09][INFO] Installing 'Microsoft SQL Server System CLR Types' redistributable...
[25.10.2022 14:58:09][INFO] Package path: C:\Users\cjouve\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
[25.10.2022 14:58:53][INFO] Installation of 'Microsoft SQL Server System CLR Types' redistributable is complete.
[25.10.2022 14:58:53][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[25.10.2022 14:58:53][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[25.10.2022 14:58:53][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[25.10.2022 14:58:53][INFO] Installing 'Microsoft SQL Server 2012 Management Objects' redistributable...
[25.10.2022 14:58:53][INFO] Package path: C:\Users\cjouve\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SharedManagementObjects.msi
[25.10.2022 14:59:16][INFO] Installation of 'Microsoft SQL Server 2012 Management Objects' redistributable is complete.
[25.10.2022 14:59:16][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[25.10.2022 14:59:16][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is not found, redistributable is not installed.
[25.10.2022 14:59:16][INFO] Installing 'SQL Server 2012 Express LocalDB' redistributable...
[25.10.2022 14:59:16][INFO] Package path: C:\Users\cjouve\AppData\Local\Temp\RarSFX0\EndPoint\Redistr\x64\SqlLocalDB.msi
[25.10.2022 14:59:31][INFO] Installation of 'SQL Server 2012 Express LocalDB' redistributable is complete.
[25.10.2022 15:00:08][ERROR] System.ComponentModel.Win32Exception (0x80004005): Erreur irrécupérable lors de l’installation
   à Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   à Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   à Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   à Veeam.Setup.Endpoint.Core.ProductInstaller.Install(IProgressReporter progressReporter)
   à Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[25.10.2022 15:00:08][ERROR] Installation failed.
[25.10.2022 15:00:08][INFO] InstallerEngine session completed. Result = Failed

 

 

 

 

 

Best answer by Mildur

Windows 10 22H2 is not yet supported by Veeam Agent. The next version we release in the beginning of 2023 will support it.


Thanks

Fabian

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    7 comments

    Mildur
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    • Mildur
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    • Answer
    • October 25, 2022

    Windows 10 22H2 is not yet supported by Veeam Agent. The next version we release in the beginning of 2023 will support it.


    Thanks

    Fabian

    Product Management Analyst @ Veeam Software
    Chris.Childerhose
    wolff.mateus
    HangTen416
    4 people like this
    • Chris.Childerhose
      Chris.Childerhose
    • wolff.mateus
      wolff.mateus
    • HangTen416
      HangTen416
    • HunterLAFR
      HunterLAFR
    C
    • Chris48
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    • 5 comments
    • October 25, 2022

    hi,
    thanks a lot
    it’s the first time i see this issue … witch version i try to install to work fine ?
    For other answer, i’ve this SQL components installeds

     

    Chris.Childerhose
    wolff.mateus
    HunterLAFR
    3 people like this
    • Chris.Childerhose
      Chris.Childerhose
    • wolff.mateus
      wolff.mateus
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      HunterLAFR
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    • Chris48
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    • October 25, 2022

    in addition I specify that my old version Veeam Agent continued to work but I simply tried an update yesterday ...
    On the OS side, I notice at de 16/10/2022 an update KB5018410 called cumulative update 21H2 like the other months ... and indeed it made me switch to 22H2 without further explanation, thank you Microsoft!

    Chris.Childerhose
    wolff.mateus
    HunterLAFR
    3 people like this
    • Chris.Childerhose
      Chris.Childerhose
    • wolff.mateus
      wolff.mateus
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      HunterLAFR
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    • Chris48
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    • 5 comments
    • October 25, 2022

    Microsoft!!!!!
    when I go to remove the updates I see the 22H2 installed on 10/23/2022 BUT not displayed in my updates

     

    but is that really my problem?

    wolff.mateus
    HunterLAFR
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    • wolff.mateus
      wolff.mateus
    • HunterLAFR
      HunterLAFR
    HangTen416
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    • HangTen416
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    • October 25, 2022
    Chris48 wrote:

    in addition I specify that my old version Veeam Agent continued to work but I simply tried an update yesterday ...
    On the OS side, I notice at de 16/10/2022 an update KB5018410 called cumulative update 21H2 like the other months ... and indeed it made me switch to 22H2 without further explanation, thank you Microsoft!

    It looks like you’ll have to find KB5015684 to see if you can uninstall it. It’s a basic question but do you have a backup from before the Agent upgrade/WIN10 upgrade you can revert to?

    VMCE2024 | VMCA2022
    HunterLAFR
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    • HunterLAFR
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    • Chris48
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    • October 25, 2022

    uninstall KB, is this the correct answer? I think not because with this KB and my old version of Veeam it's fine... and no, I don't have a full backup of my computer, I only back up data...with veeam of course!

    HunterLAFR
    1 person likes this
    • HunterLAFR
      HunterLAFR
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    • Chris48
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    • 5 comments
    • October 26, 2022

    i've try to unistall KB 22H2, re-install veeam Agent Windows_5.0.3.4708 or veeam Agent Windows_4.xxx and any time the same issue !

    Any one have an idea ? I've try to open a support case but for free products the answer is very long ...if they arrive one day to say other thing than 22H2 not supported !

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