What is your DR temperature?

What about the RPO and RTO ranges? Who decides these?

From when I was doing this my situation fits in well with what @JMeixner said. Smaller customers accepted standard values and more often than not relied on us completely for the “expertise that they were paying for” which made things easier since we could help them analyse their business and come do “doable” SLAs. Big companies often had done the ground work before hand and so we would just adjust based on experience. Some of the toughest situations I faced was when companies hired 3rd party consultants who did not know Veeam at all and they came with “this is what we want and need” end of story. There were times when they were missing out on some of the features that Veeam has because they simply were ignorant of them, other times they created mission impossible scenarios because the consultant simply created something that looked create on paper claiming that they had seen this done (not true) and then handed over to us “to get it done” :)