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veeam vsa proxies servers upgrade using infra appliance iso

  • October 6, 2026
  • 4 comments
  • 23 views

Hi All,

I have upgraded VEM and VBR using host Management updater service from 13.0.x to 13.1.x,however after that when I opened vbr console it started upgrade of proxies server but only gives message ' Appliance OS needs upgrade'. I then go to host management of proxies deployed using infra appliance and started upgrade but it updated packages etc ...but vbr still says os need upgrade and proxies go to out of date and unavailable..i then downloaded and attached newer 13.1.x iso ti vm to upgrade and after upgrade to newer rockey linux completed, proxies are back..is there any thing i am doing wrong that updater service not upgrading os and is this iso method is ok for production..

    4 comments

    Chris.Childerhose
    Forum|alt.badge.img+23

    The upgrade from the console should work as expected.  I would open a case to have them determine why it did not.  The ISO method works like you saw and as long as everything is working it should be good.  Would definitely find out why the usual upgrade did not work.

    Chris Childerhose (Enterprise Architect) - VMCE+ | VMCA | VMCE | VMCE-SP | Veeam Vanguard 8* | Veeam Legend 5* | VUG Canada Leader | vExpert 7* | Toronto VMUG Leader | VCAP-DCV/VCP-DCV/VCP-VVF | Object First Ace | Cisco Champion | Twitter: @cchilderhose | Blog Site – https://just-virtualization.tech
    coolsport00
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    • coolsport00
    • Veeam Legend
    • October 6, 2026

    Yeah...I’d contact Support as Chris suggested ​@rajasohaib . Though I doubt it’s what happened (but you never know), maybe the update mirrors/repos changed for some reason. Curious to hear what Support has to say.

    Shane Williford - Veeam VMCA/VMCE+ | Veeam Legend | VUG Leader | VCP-DCV | Twitter: @coolsport00
    • rajasohaib
    • Author
    • Comes here often
    • October 7, 2026

    hi,

    how repositories can change when it update other packages without os on proxies,i have contacted support but they provide with ususal links which i have followed for update but didnt work, i wanted confirmation that iso method is okay but veeam support say it is not good

      Forum|alt.badge.img+3
      • ddomask
      • Veeam Product Management
      • October 7, 2026

      Please continue with Support and ask for a root cause analysis why the upgrade did not work through the normal Veeam Updater process.

      Manual upgrade is fine, it’s just not necessary (adds potential for complications...all resolvable, but you shouldn’t need to do this in the first place)

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